Technical Support Specialist

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ksau Hs Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Ksau Hs. This role involves providing top-notch technical assistance to our users, ensuring the smooth operation of our equipment and systems.

Key Responsibilities
  1. Equipment Setup and Maintenance: The successful candidate will be responsible for setting up and maintaining technical equipment, including performing scheduled inventory checks and requesting replacements or repairs as needed.
  2. Technical Support: Providing expert technical support to users, using manuals to diagnose and repair issues, and helping users with technology-related queries.
  3. Documentation and Reporting: Ensuring that all technical support requests are properly documented and resolved.
  4. Training and Orientation: Delivering training and orientation sessions to end-users on how to operate equipment and report incidents.
Requirements
  • Education: An Associate Diploma in Computer Science/Technical Support or a related field is essential.
  • Experience: A minimum of one to two years of experience in Technical Support is required.
  • English Language Skills: LEVEL III, IELTS: 3-4.5, STEP: 50%-74%, or TOEFL: (PBT: 400-465) is necessary.


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