VIP Clients Relationship Manager KSA

2 weeks ago

Riyadh, Saudi Arabia Talent Pal Full time
Reference Code: 99205 VIP CLIENTS RELATIONSHIP MANAGER KSA Riyadh 01 SA Permanent

Since 1874 Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry knowhow.
Piaget excels in everything that is rare precious and exceptional.
Always do better than necessary: the Piaget founders motto still remains the guiding principle for all our colleagues across the world who every day make Piaget grow with passion.

Job Description

VIP Clients Relationship Manager KSA


MISSION


The VIP Clients Relationship Manager KSA is a brand ambassador of Piaget inside and outside the Boutique by ensuring a toplevel service for each client. Reporting to the Retail Director KSA She/He is also directly attached High Jewellery Sales Managers.


She/ He is responsible to achieve sales and exceed sales targets set up in collaboration with the management.

She/He ensures a unique client experience before during and after a sale in or outside the boutique. She/He must implement a commercial action plan to develop High Jewellery clients and sales.

She/He participates to High Jewellery events of Piaget in this context the High Jewellery Sales Manager is required to travel regularly and has a budget to manage.


She/He is a High Jewellery referent all around the world with clients or in any relationship with the Maison. She is part of HJ Committee & Community.


KEY RESPONSIBILITIES



Sales Performance & Service:

  • Delivers a unique 360 client experience during a sale in and outside of the boutique (incl events)
  • Anticipates and organizes HJ & Exc Creations presentations and previews
  • Perfectly manages all sales related steps from pitching to closing.
  • Adapts to clients needs and motivations manages upselling
  • Strives to always surpass and exceed client expectations
  • Acts as a privileged contact on related CS topics and knows how to handle them
  • Proposes and develop special orders regularly
  • Participates to all HJ brand events as wells as client events.
  • Manages outgoings budget and travels plan
  • Ensures a turnover above 4M within 3 years on the HJ & Exc Creations segment or enters the brand with proven track record on a similar level

Clients Relationship & Development:


  • Retain and Develop Existing Clients:
    • Implement new client development strategies initiatives and activities set by the regional and local Retail management team to do develop understand clients and enhance their experience.
    • Proactively interact with clients build relationships and engage at a personal level to facilitate further return visits.
    • Establishes action plans and strategies to develop the client portfolio to treat existing clients upgrade potentials and regain lost clients

  • Recruit New Clients within and outside the Piaget boutique:
    • Develops the client portfolio by networking & hunting outside the boutique (including partnership developments)
    • Partnership with Boutique Managers to work on Clients private viewing planning to meet monthly target
    • Implement new client development initiatives/activities to fulfil various types of customers request and interest
    • Develop multisourced clientele to ensure ongoing clientele interest and participation

  • Boutique Event Planning:
    • Support the Events Manager in the organization of inBTQ and outBTQ events
    • To work with SAs before each appointment to prepare a range of target products to present to clients
    • Uses the yearly activation calendar to organize individual client journeys

Operations:

  • Finalizes sales in SAP system in collaboration with the boutique and the Retail coordination
  • Controls discounts and contracts with intermediates following Brand directives
  • Is consulted on all HJ & Exc Creations supply needs (routing model stock client presentations)
  • Attends and participates in all Boutique Meetings and Training Events as required ensuring good communication is maintained.
  • Contributes in suggesting ideas and recommendation to the Management team in order to achieve improvements in all aspects of the Boutique Operations/ Maintenance.
  • Supports the Boutique Management in any back of house/ administrative operations as might reasonably be required

Ambassador role:

  • Represents the Maison in all possible Brand activation events
  • Provides feedback contributes in suggesting ideas and recommendations to the Management team in order to achieve improvements in all aspects of the High Jewellery business.
  • Active member of the HJ Committee
  • Shares skills to develop the HJ Specialists and Experts (work in pairs)

High Jewelry Community:

  • Contribute to the HJ Community by sharing on a daily basis:
    • Best Practices
    • Client Feedback
    • Market/Competition insights
    • Relevant topics regarding HJ or HTI
  • Participating in all HJ Community activations/trainings/presentations.
  • Present and animate the HJ Community on a regular basis on HJ/HTI specific topics (zoom skype presentations) with support of HQ & Ambassadors.

SKILLS


Professional:


Exceptional sales skills and proven success in client relationship development.


Highly connected (clients & partners).


Strong interpersonal skills at ease in the (U)NHWI community.


Entrepreneurial mindset strategic nolimit thinking.


Ability to work independently strong organizational & analytical skills


Excellent communication skills both written and verbal.


Foreign languages required (English is a must).


Wellgroomed and demonstrate an attitude of professionalism conscientiousness and reliability.


Computer Knowledge in Microsoft; knowledge of SAP is a plus.


Personal:


Enthusiastic selfconfident and selfmotivated with positive attitude at all times.


Extravert emotional intelligence.

Successfully able to handle multiple demands and competing priorities.

Have a strong attention to detail.

Flexible embrace and manage change.

This job has been sourced from an external job board.
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