Customer Care Representative
1 month ago
Provide professional customer care service and work directly with Customer Care Management to ensure proper customer service is being delivered.
Responsibilities
- Resolve service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment and following up to ensure resolution.
- Maintaining a positive empathetic and professional attitude toward customers always.
- Ensure team collaboration as needed to accomplish excellent customer care.
- Collecting customer comments such as recurring problems system errors to report it to the team leads.
- Recommend potential services to management by collecting customer needs to set up better services.
- Follow Mrsools Quality Assurance procedures guidelines and policies.
- Preferred one year of experience in Customer service related jobs.
- Diploma or bachelors degree.
- Verbal and written communication
...
Skills
- Positive attitude.
- Computer skills.
- Basic English Language.
- Fast typing 40 English words per minute and 35 Arabic words per minute There will be a typing test before entering the interview
Workdays
- 5 working days sometimes working days maybe during weekends
- 8 working hours plus 1 hour break.
- 24/7 shift changes every week.
- 4000 Salary Commission up to 2000 based on achieving target
- VIP and VVIP Medical Insurance
- Monthly coupon in Mrsool app
- Gym membership
This job has been sourced from an external job board.
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