Customer Care Specialist
1 month ago
LAWAZEM is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be the primary point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This is an exciting opportunity to join a reputable company and contribute to our commitment to excellence in customer service.
**Responsibilities**:
- Assist customers with product information, order processing, and issue resolution.
- Develop in-depth knowledge of our products and services to provide accurate and relevant information to customers.
- Handle customer complaints and concerns with professionalism and empathy, working towards satisfactory resolutions.
- Collaborate with cross-functional teams to ensure prompt and effective customer support.
- Maintain customer records and update information in the CRM system.
- Identify trends in customer inquiries and feedback to provide insights for process improvements.
- Stay updated on product knowledge and industry developments to effectively address customer questions and concerns.
- Meet or exceed customer satisfaction goals and key performance indicators (KPIs).
**Requirements**:
- Proven experience in a customer service or customer care role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and conflict resolution abilities.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Empathy, patience, and the ability to build rapport with customers.
- Fluency in Arabic and English.
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