Customer Support Specialist

4 weeks ago

Any, Saudi Arabia Careerxtra Full time
We are a worldwide talent management service offering exciting employment opportunities in an extensive range of industries. Our Client A toptier consultancy driving the future of wireless connectivity is looking to recruit an exceptionally talented German speaking Account management or Customer Service Professional to handle Landlord Relations as a Consultant for their D sseldorf office.
Location: D sseldorf GermanyWork model: Hybrid after the training 2 days a week from home 3 days a week at the office. The training is fully onsite.Employment type: FulltimeRemuneration: Base salary (Based on experience level)
DUTIES AND RESPONSIBILITIES:
  • Communicate with landlords using various channels (telephone & email)
  • Review and research existing and/or new leases using the Companys database/software system internet and other sources
  • Resolve issues in a timely manner and escalate unresolved issues when needed
  • Enter data into the Companys database/software system
  • Liaise with the Lease Processor Team to ensure correct issuing of leasing documents
  • Assist with the new employee training delivery
  • Attend client meetings when required
  • Maintain orderly records of all the documentation
  • Ad hoc duties as assigned from timetotime.

REQUIREMENTS:
  • Professional level German both oral and written. Fluent in English (at least B2 level)
  • Great communicator with sound negotiation and persuasion skills
  • Comfortable communicating using various channels (primarily telephone)
  • Computer literate with sound knowledge of Microsoft Office package
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to perform independently while being team player at the same time
  • High school degree is mandatory. Academic degree will be considered as an advantage
  • Experience in Customer Service
  • Previous experience from the mortgage/insurance/real estate industry will be considered as an advantage.

BENEFITS:
  • Excellent remuneration package based on experience skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Inhouse trainings considered the best in the industry
  • Hybrid model.

negotiation,customer support,ms office,technical support,database/software system,ms office 365,german,communication,office 365,microsoft office,communication skills,negotiation skills,customer service,computer litracy,english,microsoft office package,customer,management,skills

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