Senior CRM Specialist

4 weeks ago

Riyadh, Saudi Arabia Wala Plus Full time

This is a remote position.

Responsibilities:

  • Creating reports on customer behavior and activity to help companies improve their marketing campaigns and outreach methods.
  • Communicating with customers to answer questions and provide support on an ongoing basis
  • Creating a centralized database of information about customers and prospects that can be accessed by multiple employees across an organization
  • Providing training to employees on how to use software applications that track customer data
  • Developing campaign strategies and plans for marketing activities such as email campaigns direct mailings telemarketing and public relations initiatives
  • Researching potential new customers to determine if they are a good fit for the company s offerings
  • Creating proposals for new business based on research conducted on potential customers needs and preferences
  • Determining which products or services will meet customers needs based on their interests and preferences
  • Managing customer complaints to ensure all issues are resolved quickly and fairly


Requirements
  • Bachelor s degree in business marketing or a related field
  • 35 years of experience working with CRM software (Salesforce HubSpot etc.)
  • Experience developing and managing email marketing campaigns
  • Proven track record of success in designing and executing customer retention strategies
  • Excellent analytical skills and experience generating reports from data
  • Strong project management skills


Benefits

About WalaPlus:


WalaPlus the leading provider of innovative employee wellbeing solutions in the Middle East is on a mission to empower organizations and individuals to realize the full potential of their workforce. Since 2015 we have been at the forefront of revolutionizing the way employee and customer loyalty is fostered through our growing portfolio of incentive products.

In Saudi Arabia we have made a significant impact serving over 500 clients across all industries including multinational corporations government ministries and SMEs. With more than 7000 merchant partnerships and support for over 1 million users we have become the goto partner for organizations seeking to enhance loyalty and happiness.

Expanding our reach WalaPlus has recently entered the United Arab Emirates and Egyptian markets aiming to provide innovative employee wellness solutions and foster loyalty and happiness among organizations in these exciting regions. Our goal is to help organizations realize the full potential of their workforce and enhance customer satisfaction.

As pioneers in the industry we have launched a range of innovative incentive products including WalaOffer employees exclusive discounts and offers; WalaOne a comprehensive digital marketplace; WalaBravo a recognition platform; WalaPioneer an employee satisfaction surveying app; WalaActive an employee wellness solution; WalaElite an executive incentive program with many more in the pipeline. These solutions have set new benchmarks for loyalty programs equipping organizations with the tools to effectively engage motivate and retain employees at all levels as well as delight customers.

Join us on this journey as we empower your organization to reach new heights of success as we expand into the Gulf and beyond. Together we will shape a future where loyalty and happiness thrive.



Time Managment Comunacation Skills Proven work experience as a Video Editor Solid experience with digital technology and editing software packages (e.g. Avid Media Composer, Lightworks, Premiere, After Effects and Final Cut) Demonstrable video editing ability with a strong portfolio Thorough knowledge of timing, motivation and continuity Familiarity with special effects, 3D and compositing Creative mind and storytelling skills

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