Project Manager

2 months ago


Riyadh, Saudi Arabia SaveFast Training Academy Full time

Nous recrutons un CSM Onboarding, à Lille, en CDI, pour l’un de nos clients dans le secteur de la foodtech.

Description de l’entreprise

Des bars aux bistrots, des food trucks aux restaurants gastronomiques, à ce jour le service digital de notre client, a aidé plus de 52 000 établissements de restauration en France, à profiter d’une meilleure présence en ligne.

Grâce à sa gamme de solutions digitales faciles à utiliser, les restaurateurs attirent plus de clients, proposent des commandes de plats à emporter et gèrent leur restaurant et leur site Web de façon plus rentable et indépendante.

Description du poste et des missions

Tes missions seront les suivantes:

  • Configurer les systèmes de caisse de tes clients selon leurs activité, besoins et enjeux
  • Procéder à l’installation des caisses dans les établissements de tes clients
  • Former sur place tes clients sur l’utilisation de leur caisse afin qu’ils soient 100% autonome et à l’aise avec leur nouvel outil
  • Être référent pour répondre à leurs interrogations
  • Développer le taux d’utilisation de la caisse

-> Être à l’écoute de tes clients et partenaires

  • Garantir la fluidité et s’assurer de l’efficacité du process d’onboarding du client
  • Remonter les feedback des clients pour améliorer notre caisse et le process d’onboarding global
  • Former un véritable binôme avec le/la Business Developer de ton secteur

-> Développer ton expertise

  • Avoir une parfaite maîtrise du système de caisse
  • Connaitre parfaitement la technicité inhérente aux solutions digitales proposées
  • Se tenir informé des offres et concurrents sur le marché des caisses enregistreuses

‍ Profil recherché

  • Vous êtes issu de formation : école de commerce Bac +5.

  • Vous avez entre 2 années d'experience sur des fonctions similaire.

  • Vous avez une bonne connaissance des métiers digitaux

  • Vous êtes force de proposition et avez le sens de l'écoute.


Informations complémentaires

  • Type de contrat : CDI

  • Localisation du poste : Lille

  • Equipe de rattachement : Service client

  • Rémunération : 36 - 38k

  • Télétravail : 2 jours de télétravail/semaine

  • Démarrage souhaité : au plus vite

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