Dispatch Team Leader
3 weeks ago
Summary:
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
In order to reinforce the Human Resources team in Basel we are currently recruiting for an
**Dispatch Team Leader**
- Organization and management of flights for our V.V.I.P clients
- Provide professional customer contact/care and service
- Advise clients in aeronautical matters
- Advise clients in country entry requirements
Description/Tasks:
**Flight Coordination for Clients**
- Organization and management of flights for our V.V.I.P clients
- Provide professional customer contact/care and service
- Advise clients in aeronautical matters
- Advise clients in country entry requirements
**Flight Scheduling**
- Prepare and schedule trip on behalf of our management clients
- Coordinate crew assignment with crew planner/crew coordination
- Ensure that airports and routes are operationally suitable
- Ensure that all flights meet company requirements based on tripe type, GACAR Part 125
- Perform route analysis to ensure flight is feasible (aircraft performance, airspace security, sanctions)
- Worldwide communication with aviation authorities regarding overflight
- and landing permissions
- Worldwide organization and coordination of ground handling and fuel as well as with relevant authorities such as customs and immigration
- Worldwide coordination of airport and ATC slots
**Flight Planning**
- Production of operational and ATC flight plans
- Weather and NOTAM analysis for each sector
- Ensure flight plans meet company requirements according to GOM
- EROPS / ETOPS flight planning
- Knowledge of aircraft performance, AFM, MEL
- Compilation of flight plan package for crew (briefing, weather charts etc.)
**OCC - Operation Control Tasks**
- ATC slot monitoring
- Flight following (monitoring aircraft movement messages and other systems)
- Assist travel desk regarding airline, hotel and rental car bookings for crew members
- Assist crew planner regarding crew rotations and flight time limitations
**Additional Team Leader Tasks**
- Establish JASA dispatch team with process
- and system support from Jet Aviation in Zurich, Switzerland
- Take part in company trainings at Jet Aviation in Zurich, Switzerland
- Act as a team instructor
- Supervise and lead JASA dispatch team
- Ensure 24h operation of JASA dispatch team
- Assist superiors to improve workflows and procedures
- Perform workflow inspections and dispatch quality management
Coordinate with GACA and manage GACA audits
Qualification/Experience:
- Multiple years’ experience in the operational field of aviation (preferably private/business aviation) as a dispatcher
- Willing to build up a new dispatch team, establish processes and systems, train team members
- Able to lead a dispatch team
- ETOPS flight planning qualification
- Dangerous goods qualification required, training in safety management and security training
- Fluent in English (written and oral), Arabic is a plus
- Team-player, customer oriented
- and communicative personality
- Ability to work in a high demand customer service environment
- Flexibility regarding working hours (24/7 shift roster)
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