Integration Engineer
2 weeks ago
We are looking for an Integration Engineer who will be responsible to interact with the technical inquiries and incoming issues from our clients, providing integration guides and product/services information, answering Inquiries, and escalating any high-level cases that our clients might face. The best Integration Engineer is genuinely excited to track, understand then provide accurate feedback, show integration gaps, or escalate if required to perform the fix on the integration part. They’re patient, empathetic, well thinking, and passionately communicative. They love to talk and understand the value of good communication skills.
**Responsibilities**:
- Handle incoming Customers/clients' communications support channels.
- Help the clients to set up and understand to use our platform to manage their businesses smarter.
- Guide the clients to use the platform to achieve a higher level of productivity.
- Resolves the technical issues, and forward the advanced issues to the leader/concerned team.
- Troubleshoot issues and provide resolution in a timely manner.
- Resolve day-to-day queries and process their tickets to the concerned teams.
- Maintain professional character while representing Salla.
- Providing updated reports with regards to clients’ satisfaction
- Handling requests internally, and daily tasks.
- Monitor system logs and records and escalate the same if necessary.
- Escalate the urgent issues in a highly interactive way.
- Deliver the technical challenges to the engineers and follow up to inform the customers at the solution time.
**Requirements**:
- Bachelor’s/ Diploma Degree in Computer Science, Business Administration, or IT.
- Knowledge of API integration concept.
- Handly with Integration test tools like Postman.
- Very good English level, speaking, reading and writing.
- Knowledge on one of programming languages (C# / PHP / Java ).
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