Integration Support Lead Engineer

3 weeks ago

Riyadh, Saudi Arabia Mrsool Full time

As an Integration Support Lead Engineer, you will be responsible for overseeing and managing the integration support team which can solve issues. Your role will involve collaborating with cross-functional teams, troubleshooting integration issues, and providing technical expertise to ensure successful and efficient system integrations.

As an Integration Support Engineer, your main responsibility will be to solve integration support problems and make sure that store partners can smoothly integrate with Mrsool in a complex technological environment. You will be responsible for providing L0 support required by the internal stakeholders and store partners, for any integration related issues.

Your role will involve working with different teams, troubleshooting integration issues, and using your technical knowledge to ensure that system integrations are successful and efficient.

**Key Responsibilities**:

- Team Leadership:

- Lead and mentor a team of integration support engineers.
- Provide guidance and technical expertise to resolve complex integration challenges.
- Foster a collaborative and proactive team culture.
- Integration Management:

- Design, implement, and maintain integration processes and workflows.
- Oversee the testing and validation of integration solutions.
- Technical Support:

- Serve as the primary point of contact for escalated integration issues.
- Analyze and troubleshoot integration problems, ensuring timely resolution.
- Provide on-call support as needed to address critical integration issues.
- Provide guidance and technical expertise to resolve complex integration challenges.
- Integration Management:

- Design, implement, and maintain integration processes and workflows.
- Oversee the testing and validation of integration solutions.
- Documentation & Runbooks:

- Develop and maintain comprehensive documentation for integration processes and procedures.
- Create knowledge base articles and training materials for support engineers.
- Collaboration:

- Work closely with development teams, account managers, content team, store partners and other stakeholders to understand and provide integration support.
- Collaborate with store partners for UAT and support to onboard.
- Continuous Improvement:

- Identify opportunities for process improvement and optimization in the integration workflow.
- Stay current with industry best practices and emerging technologies related to integration.
- Communication:

- Effectively communicate technical information to both technical and non-technical stakeholders.
- Provide regular updates on the status of integration projects and support issues.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in integration support or a related role.
- In-depth knowledge of integration technologies, APIs, and data exchange protocols.
- Basic expertise in Ruby On Rails
- Excellent troubleshooting and problem-solving skills.
- Experience in problem ticketing, incident management, and issue escalation
- Experience with the full web stack, development of REST APIs, related technologies, and bug management support.

**Preferred Skills**:

- Experience with integration platforms and middleware.
- Strong leadership and team management skills.
- Project management skills and experience.
- Strong understanding of security protocols and best practices in integration

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