Service Lead Electrical

6 months ago

Hofuf, Saudi Arabia Siemens Energy Full time

**How You’ll Make an Impact**
- Completes broad scope of technical tasks including service, installation/commissioning, maintenance, and evaluation of customers equipment and systems among others after sales service.
- Determines priorities of tasks and actions and schedules measures accordingly.
- Supports customer remotely and onsite and play a critical role in ensuring customer satisfaction, understanding customer needs, and delivering excellent service.
- Responsible for providing training to customers on how to use and maintain the electrical equipment.
- Involve in technical design and developments for service offerings.
- Responsible for identifying new business opportunities and developing relationships with potential customers.
- Respond promptly to incidents, investigate, and provide temporary and/or permanent resolution of incidents
- Escalated.
- Identify the root cause of problems, develop effective solutions, and implement them in a timely manner. Analyze system logs, diagnose issues, and make data-driven decisions to resolve problems efficiently.
- Interact with customers, colleagues, and other stakeholders, clearly articulate technical concepts, provide instructions, and communicate updates or resolutions effectively.
- Collaborate with other engineers, technicians, and departments, work effectively in a team, share knowledge, and contribute to the collective success of the service operation.
- Handle multiple tasks simultaneously, including scheduled maintenance, urgent repairs, and customer support.

**What you Bring**
- Bachelor´s degree in Electrical Engineering or Electronics or Instrumentation Engineering
- At least 5-8 years of work experience in engineering and commissioning of projects
- Experience in handling projects involving multi-cultural, multi-national / regional, diverse groups
- Strong technical knowhow on various products and systems such as Switchgears, Motors, vfds, PLC, HMI, PCS, and solid knowledge of MV/LV Drives, Generators
- Prior experience with SINAMICS Drives and/or Masterdrives, SIMATIC STEP7, TIA-portal, communications protocols Profibus & Profinet, and Siemens HMI systems. Possessing knowledge of Siemens Protection Relays SIPROTEC is an added advantage.
- Has strong analytical / problem solving technical skills
- Strong Knowhow of Siemens make vfds is a must (S120 / G120 / Master Drives / etc) with engineering and commissioning experience.
- Very good knowhow of PLC system and PCS-7 (DCS) is a must.
- Good written and spoken communication skills for coordinating with various internal and external stakeholders
- Willing to travel to sites and travel on short notice and able to handle flexible working hours on demand basis.

**Who is Siemens Energy?**

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

**Siemens Energy Commitment to Diversity**

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

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