Supervisor Airport Services

5 months ago

Medina, Saudi Arabia The Emirates Group Full time

Job Purpose: Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various authorities. Ensure that all relevant areas of operations are fully covered.

Job Outline:
Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with relevant procedures to minimise disruption to customers.

Ensure that Handling Agent, Caterer and other service providers are fully briefed regarding Emirates requirements for the days operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost effective operation and that any inconvenience to our customers are minimised.

Ensure that all post flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of customers and dead load at an-route stations and destinations.

Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence. Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer.

Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner.

Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers.

Support, coach and develop airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements and they provide the required Customer service levels.

Assist the ASM in conducting staff performance reviews in line with Performance Matters (i.e. setting staffs objectives and development plan) and support the PM process by ensuring feedback is provided to staff PM reviews within stipulated time limits.
- Carry out credit card verification and Travel documents checks diligently.
- When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.

Qualifications & Experience: Airport Operations.Passenger Handling:
:
Minimum 'O Level or equivalent. Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations.

Experience: Given the specific requirements at outstations, a minimum of 4 years Airline Industry experience is required.

Knowledge/Skills: A working knowledge of Reservations / Fares and Ticketing, Departure Control Systems. Knowledge of Baggage Tracing and claims handling. Knowledge of Microsoft Word/ E-Mail/ Excel advantageous.

Fluent in spoken and written English and local language.

Advanced skills in Customer Service Delivery.

Please note that you must have the right to live and work in Saudi Arabia.

Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.

  • Airport Services Duty Supervisor

    5 months ago

    Medina, Saudi Arabia Qatar Airways Full time

    About the role We are pleased to announce an exciting opportunity to join Qatar Airways Ground Services to be based in Yanbu, Kingdom of Saudi Arabia as Airport Services Duty Supervisor. Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning...

  • Supervisor Airport Services

    5 months ago

    Medina, Saudi Arabia The Emirates Group Full time

    Job Purpose: Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the companies commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various...

  • Senior Airport Services Agent

    5 months ago

    Medina, Saudi Arabia The Emirates Group Full time

    Job Purpose: To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the Company?s commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per...

  • Senior Airport Services Agent

    5 months ago

    Medina, Saudi Arabia The Emirates Group Full time

    Job Purpose: To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per...

  • Commissioning Manager

    2 months ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia CH2M HILL Careers Full time

    Job Summary:CH2M HILL Careers is seeking a highly skilled Commissioning Manager to join their team as a Senior Representative for an Independent Engineer commission on a major international airport development project in the Middle East.Key Responsibilities:Lead elements of the on-site Independent Engineer Services related to passenger terminal building,...

  • Hotel Supervisor

    5 months ago

    Medina, Saudi Arabia Mawaddah Int'l Group for Hotel and Umrah Services Full time

    * Dealing with hotel guests and campaigns agents and following up on their needs. - Registering the guest's data in the registration card, and then issuing a voucher. - Receiving guests' deposits, issuing a deposit bond and keeping it in the hotel safe. - Inform the Maintenance Department when the fire extinguisher is about to expire. - Full supervision of...

  • IT Supervisor

    7 months ago

    Medina, Saudi Arabia Hilton Full time

    IT Supervisor An IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. **What will I be doing?** As an IT Supervisor, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel...

  • IT Supervisor

    7 months ago

    Medina, Saudi Arabia Hilton Full time

    An IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. **What will I be doing?** As an IT Supervisor, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its...

  • Supervisor, Support Services

    5 months ago

    Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Supervises operations of reception and patient care assistants (PCAs) and provide patient services as needed in an effort to improve patient satisfaction. Assures that standards of scheduling, patient care, and efficiency are maintained in accordance with Hospital policies & procedures. **Essential Responsibilities and Duties**: 1. Supervises daily work...

  • Telephones Supervisor

    7 months ago

    Medina, Saudi Arabia Hilton Full time

    Telephones Supervisor A Telephones Supervisor accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephones Supervisor, you will accept, deliver and respond to Guest...

  • Laundry Supervisor

    7 months ago

    Medina, Saudi Arabia Hilton Full time

    A Laundry Supervisor is responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience while ensuring quality controls and guest inquiries. **What will I be doing?** As a Laundry Supervisor, you are responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest...

  • Mechanical Supervisor

    5 months ago

    Medina, Saudi Arabia Hilton Full time

    Mechanical Supervisor A Mechanical Supervisor is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects. **What will I be doing?** As a Mechanical Supervisor, you are responsible for all maintenance issues within the...

  • Housekeeping Supervisor

    7 months ago

    Medina, Saudi Arabia Hilton Full time

    Housekeeping Supervisor A Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives **What will I be doing?** As a Housekeeping Supervisor, you are responsible for overseeing all housekeeping...

  • Electrical Supervisor

    6 months ago

    Medina, Saudi Arabia Hilton Full time

    A Electrical Supervisor is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects. **What will I be doing?** As a Electrical Supervisor, you are responsible for all maintenance issues within the hotel, daily...

  • Telephones Supervisor

    7 months ago

    Medina, Saudi Arabia Hilton Full time

    A Telephones Supervisor accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephones Supervisor, you will accept, deliver and respond to Guest and management messages,...

  • Housekeeping Supervisor

    7 months ago

    Medina, Saudi Arabia Hilton Full time

    A Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives **What will I be doing?** As a Housekeeping Supervisor, you are responsible for overseeing all housekeeping operations to deliver an...

  • Stewarding Supervisor

    7 months ago

    Medina, Saudi Arabia Hilton Full time

    A Supervisor Stewarding is responsible for supervising the Stewards to deliver an excellent Guest and Member experience while supporting the overall operations. **What will I be doing?** As a Supervisor Stewarding, you are responsible for supervising the Stewards and supporting the team members to deliver an excellent Guest and Member experience. A...

  • Electrical Engineer Saudi Arabia

    2 months ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia Top Professionals Network International Full time

    About the RoleWe are seeking an experienced Electrical Engineer to join our team at Top Professionals Network International. The successful candidate will be responsible for designing, implementing, and maintaining high-voltage systems in airport environments.Key ResponsibilitiesDesign and develop power systems for airports, including generators,...

  • Electrical Engineer Saudi Arabia

    2 months ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia Top Professionals Network International Full time

    Job SummaryWe are seeking a highly skilled Electrical Engineer to join our team at Top Professionals Network International. The successful candidate will be responsible for designing and implementing electrical systems for airports, including power generation, transmission, and distribution.Key ResponsibilitiesDesign and implement electrical systems for...

  • Laundry Supervisor

    5 months ago

    Medina, Saudi Arabia Banyan Tree AlUla Full time

    **Laundry Supervisor** A Laundry Supervisor is responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience while ensuring quality controls and guest inquiries. **What’s in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our...