Senior Application Engineer

4 days ago

الرياض, Saudi Arabia Carrier Full time

**Country**:
Saudi Arabia
**Location**:
Riyadh Office - Tatweer Towers - King Fahad Road

**Why Carrier?**

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies.

We offer an evolving range of industry-leading services and solutions aimed to create healthier homes, buildings, and shipping environments to reduce environmental impact. We recognize diversity and inclusion as the engine to growth and innovation, and continue to lead because we have an exceptional workforce that puts the client at the centre of everything.

Responsible for meeting Application Engineering requirements covering Enquiry Quotation process, technical selections, compliance statements, Technical submittals, Reply to comments, preparing quotations in CRM & SAP, preparing weekly quotation reports, updating tasks in AE Actions file, enquiry handling follow-up, tracking and updating the system regularly and other special / urgent actions from AM / SM / BU.

**Your role**:
In this role, your key responsibilities will be the following:

- To be able to read the enquiry in detail, understand, check the project details, schedules and prepare proper technical selections by offering suitable solutions and helping customers choose Carrier products for their projects.
- Responsible for making sure that all the inquiries received are being responded on time with right type of equipment selection, quotation, and ensure the customer receives the quotation.
- Follow up with customers for getting more information on JOB IN HAND (JIH) projects and updating Sales manager / BU Manager for assigning SE.
- Update the latest catalogs and software for the team.
- He shall be the AHU, FCU product champions, create standard selections for Pricing, Assigning tasks, report product issues, enquiry screening & feedback.
- conducting internal trainings.
- Technical activities involves analysing technical requirements of the projects, render technical guidance to the Sales Engineers, prepare technical selections meeting the schedules and project specifications, comparison tables using the latest product data catalogues, technical literature, bulletins, software for customers on daily basis.
- Handling important key customers providing them prompt technical support, selection software trainings, replying to local and international regulations related queries and controls items requirements updating them regularly about the products.
- To constantly being in touch with Sales Team discussing project requirements on assigned tasks update the CRM actions in the database.
- To ensure smooth information flow between Sales, Applications and Consultant engineering teams on time.
- To bring new ideas and develop new ways to handle tasks ensuring Carrier products are approved by the consultants, clients, and customers with ease.
- Visit customer offices/sites for technical meetings along with Sales team to get the technical selections, submittals approved as and when required.
- To develop and nurture healthy relationship with customers & ensure Carrier products get immediate approvals in the projects.
- To select equipment for CML using the latest updated selection tools/software and meeting closely the SE/customer budgets, proposing energy efficient solutions meeting the local regulations as applicable.
- Joining the Middle East AE team weekly for the Technical discussion and updating on the completed, pending tasks. Giving the Sales team an update on the latest Carrier products, software, and tools.
- Provide technical comparisons & schedules for Consultants engineer when assigned.
- Attend all assigned HAP trainings, Technical trainings, product trainings, design trainings, as per schedule and enhance knowledge.
- Share resources and work on the Common folder, Quick selection sheets, pricing, and products comparisons for the team benefit.
- Update Sales team with any job in hand projects and ensure those actions are prioritized over the rest of the day to day actions.
- Monthly reporting for pending number & the completed number of tasks before closing ensuring the KPIs are met and exceeded.
- Give immense importance to Consultant comments and ensure the same are responded promptly and within the time frame.
- Get to know in detail the local regulations, international standards used in the product design & certifications like EUROVENT, AHRI, LEED, SASO etc for improving your knowledge and offering products accordingly after discussing with the same with the sales team.
- Attend the local authorities’ events, update team, management, and the factories on the latest requirements & regulations.
- Report Turnbacks and Escapes regularly
- Comply with Code of Ethics in respect to your Customers, Employees, Shareholders, competitors and to carry o

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