Director of Rooms Division

5 months ago

Hofuf, Saudi Arabia Marriott International, Inc Full time

**Job Number** 23103655

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Dammam Hotel & Convention Centre, 1st Street, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Rooms Team**
- Champions the brand’s service vision for product and service delivery.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Monitors and promotes room rates, specials, and promotions at the residence.

**Managing Profitability**
- Analyzes service issues and identifies trends.
- Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Reviews and audits expenses.

**Managing Revenue Goals**
- Monitors Rooms operations sales performance against budget.
- Reviews reports and financial statements to determine Rooms operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.
- Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

**Ensuring and Providing Exceptional Customer Service**
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Interacts with guests to obtain feedback on product quality and service levels.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Ensures that employees understand expectations and parameters for Room duties.
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

**Managing and Conducting Human Resources Activities**
- Interviews and hires employees.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- S

  • Director of Rooms

    5 months ago

    Hofuf, Saudi Arabia Grand Hyatt Al Khobar Full time

    Summary The Director of Rooms is part of the hotel Leadership Committee which collectively makes key strategic and operational decisions for the hotel. The Director directs and controls the activities of the Front Office, Housekeeping, Laundry, and Spa. Assures Brand Standards are being met, guests and colleagues are satisfied and opportunities or conflicts...

  • Environmental Coordinator

    5 months ago

    Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Environmental Coordinator**Job Code**: 30000879 **Basic Function**: Perform housekeeping inspection and do periodic rounds to correct the deficiencies and make recommendations to improve the work quality. Provide supervision of facilities areas such as the Inpatient & Outpatient Areas, Cancer Care Center, Central Sterile Supplies, Neonatal Intensive Care...

  • Associate Environmental Coordinator

    5 months ago

    Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Associate Environmental Coordinator**Job Code**: 30000877 **Basic Function**: Perform housekeeping inspection and do periodic rounds to correct the deficiencies and make recommendations to improve the work quality. Provide supervision of facilities areas such as the Inpatient & Outpatient Areas, Cancer Care Center, Central Sterile Supplies, Neonatal...

  • Director of Sales

    5 months ago

    Hofuf, Saudi Arabia SPHC Full time

    Join us on an exciting journey as a **Director of Sales** at the **First Vignette Collection in the Kingdom of Saudi Arabia** (Carliton Almoaibed Hotel). We are seeking individuals with a collection of ambition, exceptional talent, and essential skills. This role demands someone who can lead sales strategies, drive revenue growth, and inspire a...

  • Program Coordinator

    5 months ago

    Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Program Coordinator**Job Code**: 30000801 **Basic Function**: Administers the activities of the assigned division/department, assuming 24-hour responsibility for overall assessment, planning implementation and evaluation of patient care. In cooperation with the Chief Nursing Officer (CNO) and other department Directors/Senior Directors, supports Johns...

  • Laundry Manager

    5 months ago

    Hofuf, Saudi Arabia Grand Hyatt Al Khobar Full time

    Summary To ensure the smooth operation of the laundry department in the Rooms Division, which includes the area of laundry, dry cleaning, and the uniform room. **Qualifications**: Ideally with a diploma or bachelor's degree in Hospitality or Tourism management. Minimum 2 years of work experience as a Laundry Manager or Assistant Laundry Manager in larger...

  • Non-invasive Cardiologist

    5 months ago

    Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Non-Invasive Cardiologist**Basic Function**: To provide specialized services to patients for the diagnosis and management of diseases of the heart and blood vessels. Directly working as a Cardiologist (non-invasive) **Scope**: Cardiologist will work within Johns Hopkins Aramco Healthcare Specialty Medicine department under Cardiology Service in Dhahran, Al...

  • Sales Executive Corporate

    5 months ago

    Hofuf, Saudi Arabia MOVENPICK Full time

    The main responsibility is to manage the total sales efforts within the hotels to generate pro-actively revenue. The basic guideline to do this is the hotel’s Marketing Plan as well as the Business Plan. He maintains, develops and recognizes Key Accounts/Prospects in Aqaba as well as Amman. He maintains on a regular basis the contacts to the local and...

  • Sales Executive Corporate

    5 months ago

    Hofuf, Saudi Arabia Talent Pal Full time

    The main responsibility is to manage the total sales efforts within the hotels to generate pro-actively revenue. The basic guideline to do this is the hotel’s Marketing Plan as well as the Business Plan. He maintains, develops and recognizes Key Accounts/Prospects in Aqaba as well as Amman. He maintains on a regular basis the contacts to the local and...

  • Director of Food

    5 months ago

    Hofuf, Saudi Arabia Talent Pal Full time

    As Director of Food and Beverage you’ll lead and direct food and beverage operations, ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements. It is a crucial operational position that reports directly to the General Manager and...

  • Commis 1

    5 months ago

    Hofuf, Saudi Arabia Fairmont The Palm Full time

    Company Description Sofitel Al Khobar The Corniche French luxury and local cuisine in the world's most exciting city The magnificent 5-star Sofitel Al Khobar the Corniche hotel is a triumph of contemporary architecture. Luxury is the key word for this hotel located in the heart of the vibrant city of Al-Khobar with its thriving business district and...

  • Consultant Emergency Medicine

    5 months ago

    Hofuf, Saudi Arabia Dita Consulting Full time

    **Duties and Responsibilities**: **Duties and Responsibilities**: - To exercise the highest possible standard of patient care according to his clinical privileges and available resources. - To participate in the training and teaching program of the hospital. - Abides by the Medical Staff Bylaws, Code of Medical Ethics, Rules and Regulations of the Medical...

  • Adult Intensivist

    5 months ago

    Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Adult Intensivist**Basic Function**: Provides specialized clinical services to JHAH patients who are critically ill. **Scope**: The Adult Intensivist is a staff member of the Specialty Medicine Department, and provides clinical care and consultative services to critically ill patients with either medical and or surgical disorders. Will fulfill additional...

  • Consultant Obstetrics/gynecology Subspecialist

    5 months ago

    Hofuf, Saudi Arabia Black Pearl Full time

    **Job Information**: Industry - Health CareCity - DammamCountry - Saudi ArabiaZip/Postal Code - 31433Number of Positions - 1- A new opportunity has come up for a well-experienced Consultant Obstetrics/Gynecology Subspecialist to work for a hospital based in the Eastern Province of Saudi Arabia. The hospital is one of the best and renowned and reputed...

  • Pediatric Developmental Behavior

    5 months ago

    Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Pediatric Developmental Behavior**Basic Function**: Provide attending and consulting clinical services to JHAH pediatric patients with developmental/educational or behavioral disorders. **Scope**: The Developmental Behavior Pediatrician is a staff member in the Pediatric Service Division of the Clinical Medicine Department. Provides clinical care and...

  • Pediatric Endocrinologist

    5 months ago

    Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Pediatric Endocrinologist**Basic Function**: Provides specialized clinical services to JHAH patients for the diagnosis and management of endocrinological and metabolic issues. **Scope**: The Pediatric Endocrinologist is a staff member of the Pediatrics Department and provides clinical care and consultative services to inpatient and outpatient with...

  • Guest Service Officer

    7 months ago

    Hofuf, Saudi Arabia Grand Hyatt Al Khobar Full time

    Summary To provide courteous, professional, efficient, and flexible service consistent with the hotel’s policies to maximize guest satisfaction. To be entirely flexible and able to rotate within the different sub-departments of the Rooms division or any other departments as assigned and as necessary. To ensure that the guests are offered the highest...

  • Associate Director of Sales

    7 months ago

    Hofuf, Saudi Arabia Grand Hyatt Al Khobar Full time

    Summary You will be required to assist in providing leadership in all selling activities within the hotel, working closely with the Rooms, Food and Beverage, and other revenue-generating departments to maximize sales through the activities of the Sales Department and other employees. **Qualifications**:

  • Consultant in General Medicine

    5 months ago

    Hofuf, Saudi Arabia Dita Consulting Full time

    **Duties and Responsibilities**: **Duties and Responsibilities**: - To exercise the highest possible standard of patient care according to his clinical privileges and available resources. - To participate in the training and teaching program of the hospital. - Abides by the Medical Staff Bylaws, Code of Medical Ethics, Rules and Regulations of the Medical...

  • General Surgeon

    5 months ago

    Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    General Surgeon**Basic Function**: Provide high standard, cost effective, attending and consulting General Surgical care to JHAH eligible recipients. Carry out duties within the area of expertise and competence approved by the hospital Credential & Privileging Authority. **Scope**: Attend service clinical and educational rounds including morning reports...