Equity Application Support Technical Lead
6 months ago
Main scope is assisting in the monitoring of production environments for anomalies and addressing issues utilizing standard observability tools.
Identifying issues for escalation and communication, and providing solutions to the business and technology stakeholders.
**Responsibilities**:
- Partners with multiple technology teams to ensure appropriate integration of functions to meet goals; identifies and defines necessary system enhancements; analyzing existing system logic, recommends and implements solutions.
- Provides expertise in area and an advanced level of understanding of the principles of apps support.
- Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
- Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
- Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
- Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
- Main point of contact for local exchange and 3rd party vendors
- Ownership of both UAT and Production environments
**Qualifications**:
- 6-10 years relevant experience
- Strong communication skills to translate technical language into meaningful business impact statements
- Working knowledge in one or more general purpose programming languages (Unix Shell, Python, SQL ) plus an interest in learning other coding languages and skills
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Service oriented attitude
- Ability to work in a fast-paced environment
- Experience working or leading requirement gathering efforts for multiple large development projects at one-time
- Fluency in English
**Education**:
- Bachelor’s/University degree, Master’s degree preferred
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
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