Quality Manager

3 weeks ago


Hofuf, Saudi Arabia Aroma City Group Full time

Description:
**Experience**
- **Tasks***:.Develop Service reports on status of live services on a weekly, monthly and quarterly basis or on-demand for ERP & IT Senior Management to satisfy the business need for accurate, timely, relevant and valuable service information to Service Management Manager.Support service division manager for routine Internal & external audits. This would include the coordination with multiple teams for data population and focal point for any audit observation / implementation. -Support IT/ERP in implanting cross-departmental Quality value chain and as well as implementing ISO 20000 Quality Standards. -Defines standards for SLA creation and maintains Service Level agreements and ensures needed controls in operations to measure SLA fulfillment -Set up and Monitor KPIs for Integration Validation in the areas of Operations Handbook, Project Validation & Q[1]Gate Management, Transport Management and Technical Risk Mitigation. -Provide Continuous Improvement measures to Service Manger by Monitoring the effectiveness and efficiency of the Incident-management process/ Change Management Process/ Problem Management Process & Service Desk and provided continuous improvement measures or any quality related processes. -Setup communication platform including dashboards to ensure transparency for stakeholders - supporting communication to business (reduction in communication breakdowns) promoting high quality in ERP service to achieve customer satisfaction. -Evaluate testing requirements and help in developing standard documentation templates for BPDs, FSD, TSD, Test case. -Any audit related activities arising from cybersecurity observations


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