Head of Quality

3 weeks ago

Hofuf, Saudi Arabia DHL Full time

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories.
- DHL Supply chain offers standardized Transportation, Logistics, Supply Chain and Storage Specialist as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
- Currently, we are seeking a dynamic person to take on the role
**Head of Quality** based in KSA- Al Khobar.

**Objective**:

- Manage the delivery of Central QRA responsibilities in the given area of responsibility (Region, or focused on a Cluster, Country, or Sector).
- Manage Service Quality Initiatives - monitoring the Service Quality KPIs, investigation of root cause analysis & support the operations with correcting actions to ensure high service quality.

**General Responsibilities**:

- Manage the delivery of Central QRA responsibilities in the given area of responsibility (Region, or focused on a Cluster, Country, or Sector).
- Manage Service Quality Initiatives - monitoring the Service Quality KPIs, investigation of root cause analysis & support the operations with correcting actions to ensure high service quality.
- o Support OMS FC Implementations to increase the level of service quality.
- o Start Up project support.
- o Conduct Site audit processes.
- o Delivery of Quality related training (Root cause analysis, problem solving, etc.).
- o Review of Self-Assessment & CAPA management.
- o External / Customer audit support & liaison.
- o Guide Regulatory & Licensing activity, including Trade Compliance (implementation of SOPs, Ops Controls, Training).
- o Support Regional Leadership in QRA support for opportunity pursuit.
- Act as a Country or Sector Business Partner with the OE teams to ensure that Site Managed QRA is successfully executed and that effective standards are delivered.
- Work closely with the HSE team. Create synergies, especially in the creation of work instructions / SOPs.
- Development and monitoring customs & trade compliance strategies in line with corporate guidelines and policies by ensuring operations compliance.
- Build strong relationships with customs authorities and other key stakeholders across the organization, leading communications and engagement by raising awareness and alignment on customs strategic topics.
- Facilitate achievement of high standards of operational quality throughout KPI targets.
- Own the escalation of non-compliance issues and support resolution on a regional level.
- Anticipate and mitigate business through proactive awareness of changes in statutory regulations impacting the business.
- Benchmark, identify opportunities and introduce best practices and quality standards for customs focusing on increasing effectiveness and efficiency.
- Collaborate multiple customs & trade compliance teams of country/local level managers, providing guidance toward continuous improvement.
- Development of short and long-term plans for optimizing the function and the talent required to execute strategies.
- Provide guidance in Customs laws and other relevant regulations.
- Leverage expertise within Customs and Trade to implement effective, compliant, and efficient process.

**Qualification**:

- Bachelor’s degree in supply chain management, Finance, Economics, Industrial Management, Industrial Engineering, Operations Management, Business Administration, and Logistics Management or equivalent.
- MBA in Supply Chain Management, Finance, Economics, Business Administration. (Preferable).
- 10+ Years’ Experience in related field, with at least 5 years of leadership in large organization.
- Strong management and leadership skills, education or experience from previous role within Customs and Trade Compliance.
- Fluent in English and Arabic.

**Knowledge & Skills**:

- Ability to enter and manipulate data to generate reports in a timely manner.
- Ability to read and interpret technical documents and regulations.
- Ability to be flexible and work effectively (deliver results) with a practical outlook within a dynamic matrix organization with mínimal supervision.
- Excellent verbal and written communication skills, including good facilitation skills.
- Leadership and influencing skills.
- Good presentation and project management skills.
- Interpersonal skills with the ability to express an opposing view effectively and diplomatically.
- Protecting the business in regulated environments
- Supporting the drive for service improvement
- Coaching support for Quality Champions, Site Management, and country/sector leadership teams.
- Training & Development: Understands and coach others on processes, tools and standards. Ensures training requirements are met. Identify and address skill gaps.
- Communication & Engagement: Communicates site, company, and other pertinent information to team.

**Why join DHL Supply chain?**
- As the world’s largest contract logistics specialist, we create competitive advantage for customers through customiz

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