Eit Service Delivery Manager- Ise
1 week ago
**EIT Service Delivery Manager
- ISE**
- 00096692
EIT Service Delivery Manager - ISE
**Grade: GG11**
**Location: Riyadh, Saudi Arabia**
An exciting opportunity has arisen to join International systems Engineering (ISE), a BAE Systems majority owned joint venture Company as a **Service Delivery **Manager**. The successful individual will be working for a company at the forefront of ISE commitment as part of the economic offset companies in the Kingdom of Saudi Arabia.
Working across the ISE Functions and Project Teams will offer a challenging and rewarding opportunity to contribute to the development and growth of ISE in KSA.
**Job Purpose**:
To manage and ensure provisioned IT services are effectively delivered and continuously improved by EIT in order to enhance customers’ satisfaction through the implementation and monitoring of service delivery plans and service level management activities within ISE’s policies, processes, procedures, and agreed SLAs and/or contractual agreements.
**Accountabilities**:
**Planning and Strategy**:
Contribute to the development of ISE’s overall Service Delivery strategy
Provide input for the development of the Service Delivery budgets, plans, and systems that will achieve the business strategic objectives
Develop policies and procedures that align with the function and business strategy and requirements
Identify and allocate the resources necessary to support the department strategic plans and objectives.
**Planning and Review**
Oversee the planning, direction and timely execution of the customers’ unit service delivery plans
Act as a focal point of contact for customers and own most ITIL service management processes relating to EIT services, providing guidance around operations and optimization of the customers’ IT infrastructure through quality service management
Create the customers’ service delivery plans based on the customers’ IT organization’s impact on the overall business, their IT objectives, and their pain points
Produce all types of service review and analysis reports, communication notes and plans accurately and in a timely manner
Ensure the effective management and deployment of project controls and risk mitigation strategies enterprise-wide to improve service delivery to customers
Establish and maintain adequate and effective Knowledge Base management and ensure its availability and consistency
Manage other delivery towers for short periods of time such as the EUC tower during the lead’s vacation.
**Operation Management**:
Ensure rigorous management of change control and acceptance into service procedures in line with polices, processes and adopted standards
Ensure all business and customer policies and procedures are complied with and adhered to at all times
Develops long-term plans on the continuous improvement of service delivery methodology by meeting with internal program/project managers and external clients and assessing their business goals in the delivery of products/services
Utilize knowledge of customers’ business to continuously solve business problems using innovations that promote the highest levels of availability, reliability, performance and cost effective project delivery
Seek creative service delivery solutions and serve as a change agent for the customer
Manage relationships with vendors and service providers
Review external service providers’ contracts and pursue cost-effective agreements to enhance ISE’s profitability and market competitiveness
Liaise with both IM&T governance and management and ISE product and service management to ensure continuity of service form end to end.
**QUALIFICATION, EXPERIENCE & BUSINESS EXPERTISE**
A minimum of 5 - 6 years of experience in years in a similar setup is a must, preferably 2 years in a people management role
Proven ability to manage IT services and resources preferred
Fluent in Arabic and English
Diploma in IT is required, Bachelor degree in IT is preferred
Relevant technical certificates
**EXPATRIATE EMPLOYEE BENEFITS**
**SAUDI NATIONAL EMPLOYEE BENEFITS**
In return for the required high levels of commitment and hard work you will receive a competitive salary and benefits package, including a generous leave and travel allowance, a full health care scheme and access to subsidised recreational facilities
**BAE Systems**
At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions and employ a skilled workforce of some 82,500 people in over 40 countries. Working with customers and local partners, we develop, engineer, manufacture and support products and systems to deliver military capability, protect national security and people and keep critical information and infrastructure secure.
Job IT
Primary LocationSA-01-Riyad-Riyadh
Closing Date 21/Nov/22, 5:59:00 PM
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