Job Opportunity for Saudi Nationals Only:

3 days ago


Riyadh, Saudi Arabia Brixio Full time

Job Opportunity for Saudi Nationals Only: Operations and Support Engineer - Leve

Are you a skilled professional seeking a rewarding opportunity in the technology sector? Look no further. Join the esteemed Gemalto Global Services team as an Operations and Support Engineer - Level 2, where you will play a pivotal role in tier II technical support for incidents, problems, and change management of hosted and managed solutions.

**Responsibilities**:

- Collaborate within a team on rotational shifts, ensuring 24/7 coverage.
- Provide technical support for Cloud, On-Premises, and Hybrid services.
- Design and implement system changes.
- Enhance internal tools to optimize service industrialization.
- Offer technical guidance for new services and technical analyses.
- Lead efforts to optimize service reliability, performance, and security.
- Provide technical direction during high-risk changes affecting customer SLAs.
- Facilitate product and technical knowledge ramp-up for Tier II Support team.
- Contribute to defining production requirements and meeting contractual SLAs.
- Manage performance metrics, analyze data, and optimize processes.
- Engage in product and process improvement initiatives.
- Assist in preparing and reviewing technical documentation.

**Requirements**:

- Knowledge of WebLogic administration, ticketing tools, and monitoring tools such as OP5, ELK, Grafana, or Prometheus.
- Experience managing production systems in Cloud or Hybrid-Cloud environments.
- Familiarity with debugging methods and tools.
- Understanding of Cloud technologies like Ansible, Dockers, Kubernetes, AWS, and Google Cloud.
- Strong communication skills with internal and external stakeholders.
- Fluent in English.
- Analytical mindset, problem-solving skills, and ability to work collaboratively.
- Bachelor's degree in Information Technology or related field.
- 3-5 years of experience in IT support and operations.

If you are a proactive individual with a passion for technology and a desire to excel in a dynamic environment, we encourage you to apply. Join our team and be part of shaping the future of technology solutions.

Note: This opportunity is exclusively available for Saudi Nationals

Job ID 5750DAA174



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