Specialist/engineer Service Operations(Aviaiation

3 days ago

جدة, Saudi Arabia SITA Switzerland Sarl Full time

Overview:
**WELCOME TO SITA**:
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

**PURPOSE**:
To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customersn,perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities. Manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.

**KEY RESPONSIBILITIES**:
Experienced **Business Information Security Officer **to enforce policies and procedures as per NCA and SITA guidelines in the operational contracts to protect Customer's and SITA organization's computing infrastructure from all forms of security breaches. Responsible for identifying vulnerabilities and working with SITA different departments to resolve them, ensuring that our network and data remain secure and compliant with policies.

**What You Will Do**
- This is a customer facing role - Excellent oral, written and presentation skills Required.
- Adept at understanding the overall security/threat landscape and proposing solutions to mitigate risks from this environment.
- Must have excellent understanding of tools and processes used for strengthening information security posture (Infrastructure Security devices - IDS/IPS, FW, VPN etc; Vulnerability Scanning tools, host-based security systems, ISO 27001 controls etc.)
- Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.
- Determines security violations and inefficiencies by conducting periodic audits.
- Drives customer satisfaction by representing SITA to customer stakeholders, reviewing and analyzing customer feedback, and leveraging trusted relationships with senior internal resources to act as the voice of the customer and ensure resolution of challenged deliveries related to Security domain.
- Adhere to Information Security compliance standards (e.g., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.g., high sensitivity to confidentiality).
- Provide support to pre-sales for Security Related tasks by articulating the business value proposition associated with the Contract/Proposal and evaluating associated complexities and security risks to ensure feasibility of commercial offer.
- Ability to work with the virtual teams
- Must have good understanding of IT infrastructure architecture and National Cybersecurity Authority (NCA) regulations
- Must be an intelligent, articulate and persuasive individual who can serve as an effective advisor to the senior client security leadership.
- Should be able to communicate security-related concepts to a broad range of technical and non-technical staff and drive security across multiple teams.
- Keeping up to date with developments in IT security standards and threats.
- Collaborating with management and the IT department to improve security.
- Educating colleagues about security software and best practices for information security.

Qualifications:
**Who You Are**
- Bachelor’s degree in Computer Science, Information Systems, or equivalent education.
- Minimum 3 Years of experience in IT Service Operation role in Air Transport Industry
- Effective verbal and written communication skills.
- Advanced certifications such as SANS GIAC/GCIA/GCIH, CISSP or CISM is an advantage

**WHAT WE OFFER**:
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

**Flex Week**: Work from home up to 2 days/week (depending on your team's needs)
- **Flex Day**: Make your workday suit your life and plans.

**Flex-Location**: Take up to 30 days a year to work from any location in the world.

**Employee Wellbeing**: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

**Professional D

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