Client Service Account Manager
1 month ago
In this role you will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients. In this role, you will serve as the primary point of service contact for each client within your assigned portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products.
As a Client Service Analyst, you will report to a Client Service Senior Associate or Client Service Manager. You will be maintaining treasury products and accounts, research and resolution of customer's treasury inquiries, preparing and collecting account documentation and managing internal project initiatives for your portfolio of clients. Additionally, you will be expected, over time, to be able to identify products and services that may benefit clients and improve overall relationship profitability. You will also participate in joint client calls with Bankers and Treasury Sales Officers both in person and over the phone.
**Job responsibilities**
- Partner with a Client Service Associate or Client Service Senior Associate to understand client issues, be responsible for providing timely follow-up to clients, and be accountable for client satisfaction through the ownership of the problem
- Resolve issues by identifying underlying or hidden problems and patterns
- Build knowledge of commercial treasury management products and services
- Serve as a liaison between the Relationship team, Operations, Treasury Management Sales and Implementations to provide the best service to the client, your department, and the firm
- Identify and control risk to prevent fraudulent account behavior and potential fraud exposure
- Prioritize daily workload to maximize productivity utilizing time management and organizational skills
- Follow all established policies, procedures and practices
- Project a confident and professional presence to our clients, other bank departments and the community
- Desire to exceed client expectations
- Work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner
**Required qualifications, capabilities, and skills**
- 1+ years of customer service, operations, sales or portfolio management experience, preferably with work experience primarily in banking or the financial service industry
- College degree preferred, or equivalent work experience
- Excellent communication skills both written and verbal (English and Arabic)
- Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge
- Highly organized with ability to manage competing priorities
- Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations.
- Proficient PC skills including Word, Excel and PowerPoint
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
-
Account Manager, Client Services
3 months ago
الرياض, Saudi Arabia Influencer Full time**Who are we?** We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver...
-
Senior Account Manager, Client Services
3 months ago
الرياض, Saudi Arabia Influencer Full time**Who are we?** We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver...
-
Account Director, Client Services
3 months ago
الرياض, Saudi Arabia Influencer Full time**Who are we?** We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver...
-
Client Manager
1 month ago
الرياض, Saudi Arabia NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
-
Managed Services Client Delivery Specialist
1 month ago
الرياض, Saudi Arabia NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...
-
Institutional Client Account Manager
4 months ago
الرياض, Saudi Arabia Franklin Templeton Full timeAt Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring...
-
Institutional Client Account Manager
4 months ago
الرياض, Saudi Arabia Franklin Templeton Investments Full timeAt Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe...
-
Senior Consultant Client Services Gfs
2 months ago
الرياض, Saudi Arabia Northern Trust Corp. Full timeAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Services Assistant
3 months ago
الرياض, Saudi Arabia Pinsent Masons Full time**Client Services Assistant **Riyadh, Kingdom of Saudi Arabia **Role Overview** Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll...
-
Analyst, Client Management
1 month ago
الرياض, Saudi Arabia Standard Chartered Full time**Job Summary** - The role is responsible for: - Performing making activities across the Client Management processes and ensuring that client onboarding activities such as timely completion of Client Due Diligence (CDD), Credit documentation, are performed on a timely basis and first time right - Delivering excellent service against agreed service standards,...
-
Client Executive
2 months ago
الرياض, Saudi Arabia Marsh & McLennan Companies, Inc. Full timeClient Executive **Company**: Marsh **Description**: **Client Executive** **What can you expect?** As a Client Executive, you will serve as the first point of contact for day-to-day communication with numerous and complex accounts, up on correspondences, and manage/maintain communications. - Develop and communicate an understanding of client businesses...
-
Managing Consultant, Advisors Client Services
3 weeks ago
الرياض, Saudi Arabia Mastercard, Inc. Full timeManaging Consultant, Advisors Client Services, Strategy & Transformation **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...
-
Managing Consultant, Advisors Client Services
3 months ago
الرياض, Saudi Arabia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Client Relationship Management
4 months ago
الرياض, Saudi Arabia Marsh McLennan Full timeClient Relationship Management - Analyst **Company**: Marsh **Description**: Serves as the first point of contact for day-to-day communications with designated low-risk accounts, follows up on correspondences and works to strengthen and grow account relationships. Develops an understanding of client businesses by conducting account research, research on...
-
Services Account Executive
1 month ago
الرياض, Saudi Arabia SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Client Services Specialist
4 weeks ago
الرياض, Saudi Arabia Just Mood Full timeJustMood Marketing Agency is seeking a **dynamic and proactive male Client Services Specialist** who can bridge the gap between our clients and creative team. If you have a knack for building relationships, a talent for understanding client needs, and excellent communication skills in **Arabic and English**, we want to hear from you! **Key...
-
Associate, Client Management, Saudi
1 month ago
الرياض, Saudi Arabia Standard Chartered Full time**Job Summary** - The role is responsible for: - Performing making activities across the Client Management processes and ensuring that client onboarding activities such as timely completion of Client Due Diligence (CDD), Credit documentation, are performed on a timely basis and first time right - Delivering excellent service against agreed service standards,...
-
Account Manager
2 weeks ago
الرياض, Saudi Arabia AlWatania Information Systems Full timeAlWatania Information Systems is seeking a proactive and client-focused Account Manager to join our growing team. In this role, you will be responsible for managing and developing relationships with our key clients, ensuring their needs are met and identifying opportunities for growth. You will serve as the primary point of contact for your accounts,...
-
Client Relationship Management
2 weeks ago
الرياض, Saudi Arabia Marsh & McLennan Companies, Inc. Full timeClient Relationship Management - Construction **Company**: Marsh **Description**: Saudi Arabia Construction Practice Location: Riyadh, Saudi Arabia Responsibilities of Regional Construction Practice - Assistant Vice President The role is join the Marsh Construction team located in Riyadh, situated in Saudi Arabia with a fantastic opportunity to grow...
-
Client Relations Manager
1 month ago
الرياض, Saudi Arabia Sustainable Property Full time**Position Overview**: We are seeking a dedicated and organized Client Relations Manager (CRM) to oversee client interactions and lease management for our property management services. The CRM will manage leasing processes, client communications, document handling, and client issue resolutions, ensuring high standards of service and smooth operational...