Client Services Specialist
2 weeks ago
JustMood Marketing Agency is seeking a **dynamic and proactive male Client Services Specialist** who can bridge the gap between our clients and creative team. If you have a knack for building relationships, a talent for understanding client needs, and excellent communication skills in **Arabic and English**, we want to hear from you
**Key Responsibilities**:
- Act as the primary point of contact for clients, ensuring their needs are understood and met.
- Gather and document detailed client requirements and effectively communicate them to the creative and technical teams.
- Maintain strong relationships with clients, providing regular updates and managing their expectations.
- Address client concerns promptly and professionally to ensure satisfaction and trust.
- Collaborate with internal teams to deliver projects on time and within scope.
**What We’re Looking For**:
- **Fluency in Arabic (spoken and written) is a must**, with strong English communication skills.
- Prior experience in client servicing, account management, or a related role is preferred.
- Excellent interpersonal and negotiation skills.
- Strong organizational and multitasking abilities.
- Ability to stay calm under pressure and handle challenging clients professionally.
- Familiarity with marketing, advertising, or creative projects is a plus.
- Ability to create good presentations.
**Why Join Us?**
- Work with a creative, fast-paced team in a modern marketing agency.
- Build your career with opportunities for growth and skill development.
تبحث وكالة JustMood للتسويق عن **أخصائي خدمات عملاء (ذكر)** يتمتع بالمرونة والقدرة على بناء علاقات قوية مع العملاء والعمل كحلقة وصل بين العملاء والفريق الإبداعي. إذا كنت تمتلك مهارات تواصل ممتازة بـ**اللغة العربية والإنجليزية**، ولديك الخبرة في فهم متطلبات العملاء وتحقيق رضاهم، فنحن نبحث عنك
**المهام والمسؤوليات**:
- العمل كنقطة الاتصال الأساسية للعملاء لضمان فهم احتياجاتهم وتلبية متطلباتهم.
- جمع وتوثيق تفاصيل متطلبات العملاء بوضوح وإيصالها بشكل فعال إلى الفرق الإبداعية والفنية.
- الحفاظ على علاقات قوية مع العملاء من خلال تقديم التحديثات الدورية وإدارة توقعاتهم.
- معالجة شكاوى العملاء بسرعة واحترافية لضمان رضاهم وثقتهم.
- التعاون مع الفرق الداخلية لضمان تسليم المشاريع في الوقت المحدد وضمن النطاق المحدد.
- تحديد الفرص لبيع خدمات إضافية وتنمية حسابات العملاء.
**المؤهلات المطلوبة**:
- **إتقان اللغة العربية (تحدثًا وكتابة) بشكل أساسي** مع مهارات تواصل قوية باللغة الإنجليزية.
- يفضل وجود خبرة سابقة في خدمات العملاء أو إدارة الحسابات أو مجال ذي صلة.
- مهارات شخصية وتفاوضية ممتازة.
- قدرة عالية على التنظيم وإدارة المهام المتعددة.
- القدرة على العمل تحت الضغط والتعامل مع العملاء بطريقة احترافية.
- الإلمام بمجالات التسويق أو الإعلانات أو المشاريع الإبداعية يعتبر ميزة إضافية.
**لماذا تنضم إلينا؟**
- العمل مع فريق إبداعي في بيئة تسويقية عصرية.
- فرص تطوير المهارات والتقدم الوظيفي.
Application Question(s):
- What's your expected salary?
**Experience**:
- Client Service: 2 years (preferred)
**Language**:
- Arabic (required)
**Location**:
- Riyadh (required)
Willingness to travel:
- 25% (preferred)
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