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Head of Account Managers
2 weeks ago
Job Overview:
As the Head of Account Managers, you will be responsible for leading and managing a team of account managers, driving client satisfaction, and fostering business growth. You will play a pivotal role in developing and executing our client and talent management strategy, ensuring the delivery of high-quality services, and strengthening relationships with key stakeholders.
**Responsibilities**:
- Lead, inspire, and manage a team of account managers, providing guidance, support, and mentorship to foster their professional growth and success.
- Develop and implement a comprehensive account management strategy aligned with the company's objectives, focusing on client retention, revenue growth, client and talent satisfaction.
- Oversee the management of client accounts, ensuring effective communication, timely resolution of issues, and exceptional service delivery.
- Collaborate closely with the sales team to identify opportunities for upselling and cross-selling, maximizing revenue potential from existing clients.
- Establish and maintain strong relationships with key clients, acting as a trusted advisor and strategic partner.
- Monitor competitors and industry developments, providing insights and recommendations to senior management for strategic decision-making.
- Define and track key performance indicators (KPIs) to measure the effectiveness of account management activities, providing regular reports and analysis to senior management.
- Collaborate with cross-functional teams, including business development, recruitment and HR to ensure seamless coordination and delivery of services to clients and talents.
- Stay up-to-date with industry best practices and emerging trends in account management, continuously seeking opportunities for improvement and innovation.
- Foster a culture of excellence, teamwork, and customer-centricity within the account management team, promoting a positive and collaborative work environment.
**Requirements**:
- Bachelor's degree in business administration, marketing, or a related field.
- Proven experience in a leadership role within account management or a related field, with a track record of successfully managing, retaining and growing client accounts.
- Excellent communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels.
- Strategic mindset with the ability to analyze data, identify trends, and develop actionable insights to drive business growth.
- Strong leadership abilities, with a focus on team development, motivation, and collaboration.
- Results-oriented mindset with a commitment to delivering exceptional customer experiences.
- Experience in the IT industry is highly desirable.
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