Deputy Head of Back Office

7 months ago

Riyadh, Saudi Arabia Arabian Enterprise Incubators (AEI Saudi) Full time

**PURPOSE OF YOUR JOB**:
The Back Office Business Unit delivers ongoing statutory and regulatory business compliance services to registered entities in the Kingdom, including:

- Renewal of Portals and Certificates
- Managing Entity Portals
- HR/immigration/government relations support

The purpose of your role is to support the Head of Strategic Accounts to manage and coordinate all aspects of the Back-Office services day-to-day delivery, including:

- Managing clients and contracts;
- Supervising, managing and supporting the AEI Back Office team;
- Ensuring that all internal operating procedures, policies and processes are followed and
- Embedding quality assurance management and continuous improvement systems

The Head of Operations is expected to understand the regulatory and statutory compliance environment in Saudi Arabia, which relates to people services, corporate services, and HR consultancy.

The role includes deputising for the Head of Strategic Accounts as required, supporting Business Unit planning and delivery, supporting business development, and ensuring effective financial reporting.

A particular focus of the role is the interaction and interdependency between the Back Office and the company's HR and GRO departments.

**DUTIES AND RESPONSIBILITIES**:
**Internal Team Management**:
To support the Head of strategic accounts to:

- Conduct monthly 1 to 1s with Business Unit employees;
- Run team and project meetings;
- Embed the company's prevailing behaviour and conduct policies known as the Employee Handbook;
- Induct new joiners to the Business Unit efficiently, ensuring that they contribute as quickly as possible to our mission and
- Manage and develop team members in line with identified business and self-development needs.

**Contract and Client Management**:
To support the Head of Strategic Accounts to:

- Review and assess the health of all contracts and projects being delivered by the Business Unit;
- Manage client relationships and to provide regular contract review meetings;
- Manage the mobilisation and demobilisation of client contracts;
- Conduct regular financial reviews of client accounts and to ensure that client debt is minimised;
- Act as a point of escalation for the Back Office team and resolve any issues arising and
- To develop potential additional business opportunities with existing clients.

**Business Unit Management**:
To support the Head of Strategic Accounts to:

- Comply with the company's quality management system;
- Complete the bi-annual self-assessment report;
- Update the company risk register with all appropriate risks;
- Run, review and coordinate debt reporting and collection across the business units;
- Comply with the company's internal reporting processes and
- Prepare monthly operational reports for the company's board.

**Key Activity Management**:
To support the Head of Strategic Accounts to:

- Ensure all key business unit activities are completed to desired quality standards and to the timescales laid out in proposals and other client-facing documentation, including:

- The renewal of all appropriate licences and registration, including MISA, CoC, Commercial Registration, Municipality License and Wasel;
- The management of critical government portals, including HRSD, GOSI, Muqeem and Qawi;
- The issuing of employee-related documentation, including LOIs, LOIntros, ERE Visas, Iqama cards, Residency Permits and Uniform Business Visas (UBVs);
- The attestation of critical company and employee letters and documentation and
- The ongoing compliance of employee mobilisation and immigration

**Collaborative Working**:

- To attend and actively participate in team and project management meetings where required;
- To support HR to prepare, process, and submit LOIs, Iqamas, visit visas, ERE visas and other legal documents to government departments;
- To support finance in preparing financial documentation such as invoices and credit notes, reconciling accounts, and chasing overdue invoices and
- To work in partnership with other business units and, where appropriate, make internal referrals to other AEI services and products.

**Miscellaneous**:

- As a senior leader within the AEI business, act as a source of leadership, guidance and mentorship for members of the operational team;
- Deputise for the Head of Strategic Accounts as may be required and;
- Support the OMT in driving internal change and improving policies, processes, and practices within AEI.

**KNOWLEDGE AND EXPERIENCE**
- Proven experience in account management
- Proven experience in leading and successfully delivering complex projects
- Excellent project management skills with particular reference to risk management, process mapping, document control and action plan reviewing
- Demonstrable experience in managing services to senior internal and external stakeholders to achieve successful outcomes
- Excellent oral and written communication skills with the ability to persuade and influence other

  • Deputy Head of Cards

    6 months ago

    Riyadh, Saudi Arabia PayTech Nexus Ltd Full time

    We are looking for a Deputy Head of Cards to join this large bank located in Riyadh, KSA. Reporting to the Head of Cards, you will be responsible managing and building an existing portfolio as well as new product launches. Strong preference will be given to an Arabic speaker with GCC experience with a strong Product background. - **Term**:12 months - ** Job...

  • Srr - Head of Corporate Services - Policy, Finance

    7 months ago

    Riyadh, Saudi Arabia Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities) 1 The British Embassy Riyadh is part of a worldwide network that represents the UK's political, economic, security, and consular interests overseas. We are currently recruiting for a full-time Head of Corporate Services (HCS) for Policy, Finance, HR and Compliance on a fixed-term contract of two (2) years. The...

  • Srr - Executive Assistant to The Deputy Head of

    3 hours ago

    Riyadh, Saudi Arabia Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities) The British Embassy Riyadh has a vacancy for an Executive Assistant to the Deputy Head of Mission (DHM) on a fixed term contract of two (2) years, with a possibility of renewal. The jobholder will provide senior executive assistance to the DHM and act as Secretariat for Post Boards and Committees. The Executive...

  • Deputy General Manager

    6 months ago

    Riyadh, Saudi Arabia Tabby Full time

    Deputy General Manager **Deputy General Manager** **Department**:Management **Employment Type**:Full Time **Location**:KSA **Reporting To**:Abdulaziz Saja **Description** **About us** Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 5,000,000 active users choose Tabby to stay in...

  • Srr - Estates Manager (Eo)

    6 months ago

    Riyadh, Saudi Arabia Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities) The British Embassy Riyadh has a vacancy for an Estates Manager, job grade Executive Officer (EO), on a fixed term contract for two (2) years. The jobholder will manage the Estate of the British Embassy in Riyadh. You will directly manage the Estates, Facilities, and Technical Works teams in Riyadh. You will...

  • Srr - Corporate Services Projects Officer (Ao)

    6 months ago

    Riyadh, Saudi Arabia Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities) The British Embassy Riyadh has a vacancy for a Corporate Services Projects Officer on a fixed-term contract of two (2) years. There is a possibility of extension of the contract depending on performance and operational requirements. The jobholder will support the Corporate Services Team in Riyadh, providing...

  • Srr - Government Relations Manager (Eo)

    7 months ago

    Riyadh, Saudi Arabia Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities) 1 The British Embassy Riyadh has a vacancy for a Government Relations Manager, job grade Executive Officer (EO), for a fixed-term contract of two (2) years. This is a busy and challenging role enabling His Majesty’s Government’s (HMG) work in KSA. It requires excellent communication, collaboration, and...

  • Srr - Programme Manager (Maternity Cover) Heo

    7 months ago

    Riyadh, Saudi Arabia Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities) The British Embassy Riyadh has a vacancy for Programme Manager for the Gulf Strategy Fund. This is to cover a period of maternity leave for six (6) months, which may be extended depending on when the current jobholder returns from maternity leave. - About the Gulf Strategy Fund (GSF)_ The Gulf Strategy Fund...

  • Deputy Boutique Manager Jeddah

    7 months ago

    Riyadh, Saudi Arabia Cartier Full time

    Reference Code: 99235**Deputy Boutique Manager Jeddah - Saudi National**: - Riyadh, 01, SA- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+...

  • Deputy Head of Primary School

    7 months ago

    Riyadh, Saudi Arabia British International School Riyadh (BISR) Full time

    The British International School Riyadh (BISR) is an extremely well-regarded not-for-profit, co-educational school in the Middle East, catering for students aged 3-18 across its existing five campuses, providing high quality education to the expatriate community since 1979. **The British International School Riyadh (BISR) is an extremely well-regarded...

  • Deputy Head of Primary School

    20 hours ago

    Riyadh, Saudi Arabia British International School Riyadh (BISR) Full time

    The British International School Riyadh (BISR) is an extremely well-regarded not-for-profit, co-educational school in the Middle East, catering for students aged 3-18 across its existing five campuses, providing high quality education to the expatriate community since 1979. **The British International School Riyadh (BISR) is an extremely well-regarded...

  • Srr - Events Manager (Eo)

    3 hours ago

    Riyadh, Saudi Arabia Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities) The British Embassy Riyadh has a vacancy for an Events Manager on a fixed term contract of two (2) years, with a possibility of renewal. This is an important role, managing the hosting of both official and external events on behalf of His Majesty’s Ambassador (HMA). High performing events are at the heart of...

  • Srr/ Srj

    7 months ago

    Riyadh, Saudi Arabia Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities) 1 The British Embassy in Saudi Arabia has a vacancy for Visa Outreach Officer, job grade Higher Executive Officer (HEO), under UK Visas and Immigration (UKVI). This is for a fixed term contract for two (2) years, with a possibility of renewal. The jobholder’s key responsibilities will be: - ** VAC & SELT...

  • Deputy Program Director

    7 months ago

    Riyadh, Saudi Arabia Parsons Full time

    **Deputy Program Director Development** **POSITION OVERVIEW**: Provides direction and management for development and design phases of large projects or programs to assure on-schedule completion within or below budget and in accordance with contractual obligations. The Deputy Program Director of Development must be capable of managing a project or program...

  • Head of Development

    6 months ago

    Riyadh, Saudi Arabia Management Recruitment Group Full time

    **Confidential Job Advertisement** **Position**:Head of Development - Sports Real Estate **Location**: Riyadh, Saudi Arabia **Company**: MRG Global on behalf of a Confidential PIF-backed Client MRG Global is conducting a confidential search on behalf of our client for a visionary leader to fill the position of Head of Development responsible for sports...

  • Deputy Project Controls Director

    7 months ago

    Riyadh, Saudi Arabia Atkins Full time

    **Company Description** Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Atkins **Job Description** About AtkinsRéalis** Created by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world-leading...

  • Call Centre Agents

    6 months ago

    Riyadh, Saudi Arabia Talent Pal Full time

    One of our clients in Saudi Arabia - Riyadh is hiring **Call Centre Agents** (Voice/Text Agent & Back office) Saudi Nationals and expatriates from Syria / Egypt / Jordan are encouraged to apply. **Skill Sets** - Klout score of minimum 41 - Bilingual : Arabic and English - fluent speaking and read/write - Keyboard proficiency and MS Office/PC skills -...

  • Call Centre Agents

    7 months ago

    Riyadh, Saudi Arabia Talent Pal Full time

    One of our clients in Saudi Arabia - Riyadh is hiring **Call Centre Agents** (Voice/Text Agent & Back office) Saudi Nationals and expatriates from Syria / Egypt / Jordan are encouraged to apply. **Skill Sets** - Klout score of minimum 41 - Bilingual : Arabic and English - fluent speaking and read/write - Keyboard proficiency and MS Office/PC skills -...

  • Head of Development

    6 months ago

    Riyadh, Saudi Arabia Management Recruitment Group Full time

    **Position Title**: Head of Development - Arts & Cultural Assets **Location**: Riyadh, Saudi Arabia **Company**: Confidential PIF-backed project Are you passionate about shaping vibrant cultural landscapes? MRG Global is conducting a confidential search on behalf of our PIF-backed client for a visionary leader to fill the position of Head of Development -...

  • Fitness Manager/head Coach

    6 months ago

    Riyadh, Saudi Arabia Talent Pal Full time

    to 12,000 SAR base salary: - Company Accommodation Our partner is a new and exciting female-only boutique fitness studio offering exceptional facilities and services within the burgeoning and fast-paced Riyadh fitness scene. Led by a highly successful entrepreneur, we have been tasked to help find a Head Coach who will lead the team through opening and...