Operations Officer

2 weeks ago


Riyadh, Saudi Arabia Rentokil Boecker Full time

Schedule appointments as per client’s availability.
- Arrange a proper dispatching for all teams.
- Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.
- Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.
- Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.
- Arrange and confirm distribution of promotional items as per the marketing calendar.
- Communicate with sales department regarding new clients; check and sign the Survey Sheet.
- Handle call backs and solve them within 48 hours.
- Follow up on the Call Back report.
- Ensure all vehicles have Rentokil-Boecker® warning signs (Fumigation, Floor warning signs, etc.), bait stations’ service records and other labels.
- Generate and submit the assigned reports to concerned management.
- Handle the client’s data accurately and timely on Rentokil-Boecker® systems.
- Review submitted treatment reports and take action when deemed necessary.
- Perform courtesy calls and visits to clients and fill appropriate reports.
- Schedule yearly pest control treatments and follow up on their execution.
- Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.
- Advise technicians on pending payments to be collected from clients.
- Prepare overtime report and submit it to Operations Manager for approval.

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (preferred)



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