F&b Supervisor

2 months ago

جدة, Saudi Arabia The First Group Full time

Overview:
**About Silver Sands Beach**

Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia. This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.

For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature. Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.

**Job Description**:
**Responsibilities**:

- Accomplishes department objectives by supervising staff, organizing and monitoring work process.
- Provides quality service by enforcing quality and guest service standards.
- Checks preparations before and during the shift.
- Ensures the progress and delivery of tasks and makes sure quality standards are met in doing so.
- Maintains staff by selecting, orienting and training employees, developing personal growth opportunities.
- Promotes up and cross selling to the team members.
- Responds to guest complains and questions in a timely manner.
- Evaluates the staffing requirements per shift and also makes decisions when staffing requirements change during the shifts.
- Works together with other departments to supervise all tasks to be done in an efficient and timely manner.
- Keeps the supplies and stocks upto requirements, including advising the manager on the required materials.
- Controls expenses by gathering and scheduling expenditures, monitoring variances, implementing corrective actions.
- Works along in the shifts, knowledgeable about all products to answer the questions of both guests and staff.
- Works together with the entire F&B management on new ideas and improvements for the department.
- Checks bills, table progress, preparations, waiting time for food and drinks to prevent mistakes during the operations.
- Supervises the restaurant opening and closing procedures.
- Doing proper shift handovers to inform colleagues about what happened on the shift and what is important for the rest of the day/week.
- Informs the management of any visit of FAM/ VIP guests to the outlets.
- Ensures that menus, promotional items are handled properly and replaces damaged or outdated materials.
- Is aware of the health and safety requirements for the department and makes the team members aware of those.
- At all times keeps good communication with the kitchen about changes, dietary requests, VIPs etc.
- Ensures daily briefings and allocations get done and all records kept on file.
- Is doing the mid-year and final reviews for the crew and associates.
- Ensures all work orders are raised and updated in Aladdin system.
- Ensures all staff are following HACCP and Hygiene standards at all times.
- Passes on information from management to colleagues and from colleagues to management.
- The authority to decide or nominate an award based on performance.
- Ensures all the prices in the micros are updated.
- Doing the micros change form if new icons need to be created.
- Trains, motivates and evaluates new and existing staff.
- Attends departmental meetings if required.
- Ensure the outlet par level are set and followed.
- Daily/weekly/monthly inventory happening without fail.

Desired Skill & Expertise:

- All Day Dining experience preferable.
- A minimum of 5+ years of experience in a 5-Star Hotel is essential.
- Excellent reading, writing and oral proficiency in English.
- Experienced in all aspects of restaurant's services.
- Must be well-presented and professionally groomed at all times.
- Excellent leader and trainer with solid motivational and teamwork skills.
- Attention to detail and strong interpersonal skills to deal with diverse staff.
- Handling guest complaints and ability to know when to escalate to line manager.
- Ability to understand the flow of service and support colleagues.
- Proven ability to successfully support the management to motivate and lead a diverse team.
- Perform job with attention to details and the ability to organize and handle multiple tasks.
- Ability to understand guest needs and to deliver superior customer service.
- Ability to work long hours with a strong focus on operational excellence.
- Familiar with restaurant point of sales and cashiering procedures is preferred.
- HACCP Certified is required

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