Spa Manager

2 weeks ago

Riyadh, Saudi Arabia Domo Ventures W.L.L. Full time

**Role Responsibility**:
Beauty spa management
Treatment choice and schedules
Staffing
Training
Ensuring the spa is run to a high standard
Profitability
Complying with all government regulations

**Detailed Duty & Responsibilities**:

- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Empower associates to provide excellent customer service.
- Solicits associate feedback, utilizes an open door policy and reviews associate satisfaction results to identify and address associate problems or concerns.
- Ensures associates understand expectations and parameters.
- Strives to improve service performance.
- Brings issues to the attention of the department manager and Human Resources as necessary.
- Managing the day-to-day operations of the spa.
- Ensures all associates have the proper supplies, equipment and uniforms.
- Observes service behaviors of associates and provides feedback to individuals.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Participates in associate progressive discipline procedures.
- Participates in an on-going associate recognition program.
- Reviews comment cards and guest satisfaction results with associates.
- Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
- Supervises on-going training initiatives and conducts training when appropriate.
- Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
- Celebrates successes and publicly recognizes the contributions of team members.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Manages supplies and equipment inventories within budget.
- Maintains cleanliness of spa and related areas and equipment.

**You must have**:
Relevant recognized qualifications
Have run and managed a similar business in Dubai before
Minimum five years of experience
Be driven to succeed
Treat the business as you would your own
Fluent in English.

**Our client**:
A Spa that provides beauty and general well-being services for women in the comfort of their homes in a professional, specialized, safe, and in a modern way...

Two Spa managers - Riyadh and Khobar

Female 30-50 Years

Background - Spa - Massage - Nails hairstyle

Any nationality - With Transferable Iqama

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