Spa Manager

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Mandarin Oriental Hotel Group Limited Full time
Job Description

This position is responsible for overseeing the daily operations of the Spa & Wellness department. Key responsibilities include ensuring operational flow, addressing any issues, and managing dissatisfied guests.

Responsibilities
  • Understand and disseminate all corporate and hotel policies and standard operating procedures to colleagues.
  • Comply with MOHG Code of Conduct and all relevant laws and regulations.
  • Support the Mandarin Oriental, Riyadh Human Resources Strategic Policy.
Spa Operations
  • Plan rosters for Spa Concierge and attendants based on operational needs.
  • Handle Spa reservations and guest inquiries as necessary.
  • Conduct daily walkthroughs to ensure SOPs and MOD tasks are addressed.
Departmental Meetings
  • Daily briefings with concierge and attendant teams.
  • Weekly meetings with Spa Operations Manager and Spa Director.
Training
  • Organize Spa Concierge and Spa Attendant training sessions.
  • Assist with Spa Soft questions and obstacles.


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