Senior Customer Success Manager
2 months ago
:
**Sr. Customer Success Manager - Hybrid**
**Nice to meet you**
We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
**About the **j**ob**
The Customer Success team is looking for a Sr. Customer Success Manager to establish and build broad relationships with our customers to adopt and expand usage of the SAS software and solutions and to engage with other SAS resources to bring the necessary domain and experience to assist with existing implementations.
**As **a Sr. Customer Success Manager, **you will**:
- Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the Customer Success Manager to become a trusted advisor to our customers.
- Responsible for customer communications and conflict resolution.
- Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve to best manage the adoption of the software and exceed customer expectations.
- Build reports and analytics to provide key business insights used for data-driven decision-making.
- Lead or assist with gathering requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customers and sales. Shares plan with Sales, Professional Services, and CIS (Cloud and Information Services).
- Monitor Customer Success through metrics and other measurements.
**Work Location**:Riyadh, Saudi Arabia We offer a hybrid, flexible approach to work.
**Required qualifications**
- Previous experience in a similar role within the technology industry.
- Knowledge of Data Management, Analytics and AI (Artificial Intelligence).
- Understanding of SAS and/or the banking industry will be a distinctive advantage.
- Design and implement customer success plans. Have an individual, tailor approach to each customer.
- Fluent in English and Arabi.
- Good written, verbal, and interpersonal communications and organizational skills.
- Ability to work and learn independently and as a part of team. Happy to work in a fast-paced environment.
- Ability to travel to client meetings.
- An equivalent combination of related education, training and experience may be considered in place of the above qualifications.
**Diverse and Inclusive**
At SAS, it is not about fitting into our culture - it is about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it is essential to who we are. To put it plainly: you are welcome here.
**Additional Information**
To qualify, applicants must be legally authorized to work in Saudi Arabia, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status or any other characteristic protected by law.
-
Senior Manager, Customer Success
2 months ago
الرياض, Saudi Arabia Quickplay Full time**About us**: At Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in Over-The-Top (OTT) video, focused on massive scale and resilience. If you aspire to be part of a high-performing, learning-oriented, and caring culture - in a fast-paced growth environment, you’ve come to the...
-
Customer Success Manager
2 months ago
الرياض, Saudi Arabia Nexthink Full time**Company Description** LI-hybrid This role is to support growth and customer retention in the Middle East and will be responsible for a portfolio of our strategic customers. The primary objective of the role is to help guide them along their DEX maturity journey of people, process, and technology by driving the adoption throughout the entire customer...
-
Customer Success Manager
4 weeks ago
الرياض, Saudi Arabia Seclore Full time**Job Information**: Date Opened - 11/20/2024Job Type - Full timeIndustry - IT Product SoftwareCity - RiyadhState/Province - RiyadhCountry - Saudi ArabiaZip/Postal Code - 11564**About Us**: At Seclore, we are Entrepreneurs not Employees. We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with...
-
Customer Success Manager
6 days ago
الرياض, Saudi Arabia Alaan Full time**About Alaan** We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting,...
-
Principal Customer Success Manager, Digital
2 months ago
الرياض, Saudi Arabia Adobe Full timeOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Customer Success Executive Ii
2 weeks ago
الرياض, Saudi Arabia Mozn Full timeMozn is a rapidly growing and leading data science & product development firm based in Riyadh with a proven track record of excellence in supporting and growing the analytics ecosystem in Saudi Arabia. Mozn is a trusted analytics partner for the largest government organizations in Saudi Arabia, as well as many large corporations and startups. We are in a...
-
Customer Success Specialist
3 months ago
الرياض, Saudi Arabia Waseel Full time**Job Overview** Waseel is looking for a Customer Success Specialist to join our dynamic team in Riyadh! In this role, you will be responsible for ensuring our clients achieve their desired outcomes while using our services, ultimately enhancing customer satisfaction and loyalty. **Key Responsibilities** - Act as the primary point of contact for assigned...
-
Customer Success Partner Senior Advisor
2 months ago
الرياض, Saudi Arabia SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Specialist
2 months ago
الرياض, Saudi Arabia FlyAkeed Full time**About FlyAkeed**: FlyAkeed is an innovative platform designed to simplify travel planning, helping customers book flights and hotels seamlessly. Founded in 2017 and based in Riyadh, Saudi Arabia, we aim to revolutionize business travel with our state-of-the-art solutions. **Highlights**: Current funding stage: Series A Supported by: PIF subsidiary...
-
Principal Customer Success Manager, Digital
1 month ago
الرياض, Saudi Arabia Adobe Full timeOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Customer Success Architect
4 months ago
الرياض, Saudi Arabia ServiceNow Full time**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Customer Success Representative
2 months ago
الرياض, Saudi Arabia AlGooru Full time**AlGooru is hunting for the next generation of CS talents!** **We’re looking for a Customer Success Representative** **Who Are We ❓** A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master. **The Role Highlights** **Main Responsibilities**: - Deliver exceptional customer...
-
Senior Customer Success Renewal Specialist
1 month ago
الرياض, Saudi Arabia SAS Full time: **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with...
-
Customer Success Partner
2 months ago
الرياض, Saudi Arabia Property Finder Full timeFounded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among...
-
Customer Success Transformation Executive
4 weeks ago
الرياض, Saudi Arabia ServiceNow Full time**Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...
-
Customer Success Executive
1 month ago
الرياض, Saudi Arabia Actum Lab North America Inc. Full timeFloori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on investment (ROI) from our...
-
Enterprise Customer Success Manager
2 months ago
الرياض, Saudi Arabia SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Enterprise Customer Success Manager
1 month ago
الرياض, Saudi Arabia SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Manager
4 months ago
الرياض, Saudi Arabia SAP Full time**What we offer** We help the world run better. **Who you’ll become** As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching...
-
Restaurant Manager
4 weeks ago
الرياض, Saudi Arabia Success creators Full time(A famous shawarma restaurant in Riyadh) We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure...