Customer Success Partner Senior Advisor

2 days ago


الرياض, Saudi Arabia SAP Full time

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Specialist Customer Success Partner (CSP) - Procurement (Fieldglass & Ariba) engages with SAPʼs customers to drive & accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements. The Customer Success Partner is responsible for the management, orchestration of resources and execution of activities for a designated set of customer accounts, including post sales account management strategy development, outcome success plan definition & execution (adoption & consumption), account relationship management, issue mitigation, point of escalation for assigned customers, opportunistic expansion of solutions or services through lead generation activities. The Customer Success Partner drives mutual (customer & SAP) success across the Land, Adopt, Consume & Expand (LACE) cycle. The focus of this position is twofold, to maximize the value that customers and SAP receive through SAP Fieldglass, SAP Ariba and SAP procurement adoption and use of the SAP Business Network and to ensure that the customers deploy and use of all of their entitled subscription software.

**Duties and Responsibilities**
- Develop and implement account strategies and implementation plans for emerging and renewal customers that further existing account adoption and identify new business opportunities within assigned accounts. These plans should:

- Increase spend under management, network adoption, transaction volume and trading relationships on the SAP Business Network.
- Ensure rapid adoption and enablement of solutions that drive value for the customer.
- Complete Relationship Assessments, Outcome Success Plans, initiate tracking, and maintain associated tasks for each account in the portfolio.
- Develop and nurture account relationship and engage C-Level and program sponsors to ensure customer success.
- Track SLA performance, usage and adoption metrics, and overall customer satisfaction.
- Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and network revenue growth.
- Maintain a close working relationship with other regional business teams (such as SAP and Cloud LoB AEs, Services Account Managers, Product support personnel, Global Account Directors, Managing Partners and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts.
- Act as primary escalation point for cloud solutions for those accounts within their portfolio.
- Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth
- Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals
- Facilitate quarterly Account Reviews and monthly Relationship Reviews with customer and Account team members to confirm ongoing customer account goals and strengthen relationships
- Contribute to library of success plays and best practices to further grow SAPs ability to drive customer success
- Identify opportunities at customer to grow SAP footprint through expansion of licenses or services

**WORK EXPERIENCE**:

- Previous experience with Fieldglass solution is mandatory (At least one-year experience)
- Strong Procurement Line of Business specific experience:

- Supply chain, Finance and Procurement and eBusiness expertise
- 5+ years of experience in at least one the following areas:

- Managing complex customer engagements
- Commercial experience including experience developing account management plans and contract negotiation
- Selling or delivering consulting services
- Customer relationship management and sales team management expertise
- Proficiency in SAP Commercial and Account Management Systems: CRM, Totango,
- Financial systems, financial planning and enterprise resource planning expertise
- Complex Account Management with a customer focus having developed the acumen to cultivate and develop lasting customer relations

**Preferred Qualifications**
- Bachelor’s or Master’s Degree
- 5+ years of overall business procurement experience
- Strong track record of multi-tasking/being highly organized and structured
- Experience in Consulting, account management, Sa



  • الرياض, Saudi Arabia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • الرياض, Saudi Arabia SAS Full time

    : **Sr. Customer Success Manager - Hybrid** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...


  • الرياض, Saudi Arabia SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • الرياض, Saudi Arabia SAP Full time

    **What we offer** We help the world run better. **Who you’ll become** As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching...


  • الرياض, Saudi Arabia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • الرياض, Saudi Arabia SAP Full time

    **Requisition ID**:406413** **Work Area**:Presales** **Expected Travel**:0 - 10%** **Career Status**:Professional** **Employment Type**:Regular Full Time** **Career Level**:T3** **Hiring Manager**:Jyoti NAIR** **Recruiter Name**:Barry Norris** **Additional Locations**: **The HCM Solution Advisor Senior Specialist** brings well-developed solution and business...


  • الرياض, Saudi Arabia Cambridge University Press & Assessment Full time

    **Salary**: - Competitive**Location**: - Riyadh**Business Unit**: - Cambridge Partnership for Education**Vacancy Type**: - Permanent**Closing Date**: - 14 October 2024**Meet the recruiter**: - Aleksandra Aleksandrova **Location: Egypt or KSA** **The **Role** Partnership for Education, Cambridge University Press & Assessment, works with Ministries of...


  • الرياض, Saudi Arabia Endava Full time

    **Company Description** Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...


  • الرياض, Saudi Arabia SAP Full time

    **What we offer** We help the world run better. **Who you’ll become** As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to: - Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP. - Participate in experiential learning opportunities with colleagues...


  • الرياض, Saudi Arabia Waseel Full time

    **Job Overview** Waseel is looking for a Customer Success Specialist to join our dynamic team in Riyadh! In this role, you will be responsible for ensuring our clients achieve their desired outcomes while using our services, ultimately enhancing customer satisfaction and loyalty. **Key Responsibilities** - Act as the primary point of contact for assigned...


  • الرياض, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) Full time

    10+ years of developing, negotiating and executing business agreements experience - Experience developing strategies that influence leadership decisions at the organizational level Are you ready to be part of a visionary team reshaping the future of enterprise technology? AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue,...

  • Senior PR

    2 weeks ago


    الرياض, Saudi Arabia Insights Advisory Full time

    Job Title**: Senior PR & Marketing Advisor** **Direct Reporting Relationships**: Partners **Department**: Marketing **Number of vacancies**: 1 **Location**: Riyadh, Kingdom of Saudi Arabia **KEY ACCOUNTABILITIES & ACTIVITIES** **1. Hard skills** - Media Relations: Proven ability to build and maintain relationships with journalists, Government Ministry...


  • الرياض, Saudi Arabia Mastercard, Inc. Full time

    Senior Managing Consultant, Advisors Client Services **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,...

  • Legal Advisor

    3 days ago


    الرياض, Saudi Arabia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...


  • الرياض, Saudi Arabia Infinite pl Full time

    Key Responsibilities: - Financial Planning & Analysis (FP&A): o Support the budgeting, forecasting, and long-term planning processes, ensuring alignment with strategic goals. o Analyze financial performance, identify trends, and provide actionable insights to improve profitability and efficiency. o Develop financial models and scenario analyses to...


  • الرياض, Saudi Arabia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • الرياض, Saudi Arabia Aramex Full time

    **Purpose of the Job**: As the primary contact for express and eCommerce shipping, you will manage the entire shipment lifecycle, providing status updates and handling customer inquiries and complaints. You will ensure compliance with KPIs and SLAs, resolve issues by coordinating with internal teams, and facilitate claims processing by collecting and...

  • Partner Manager

    1 month ago


    الرياض, Saudi Arabia Deliverect Full time

    **Deliverect** As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all...


  • الرياض, Saudi Arabia Mastercard, Inc. Full time

    Associate Managing Consultant, Advisors - Performance Analytics **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...

  • Senior Advisor

    4 weeks ago


    الرياض, Saudi Arabia AECOM Full time

    **Company Description** Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...