Customer Success Specialist

1 week ago


الرياض, Saudi Arabia Waseel Full time

**Job Overview**

Waseel is looking for a Customer Success Specialist to join our dynamic team in Riyadh In this role, you will be responsible for ensuring our clients achieve their desired outcomes while using our services, ultimately enhancing customer satisfaction and loyalty.

**Key Responsibilities**
- Act as the primary point of contact for assigned customers, building strong relationships through proactive engagement.
- Conduct regular check-ins with clients to ensure they are effectively utilizing our services and achieving their goals.
- Provide training and support to customers on our products and services, ensuring they understand how to maximize their value.
- Troubleshoot customer issues and coordinate with internal teams to facilitate quick resolution.
- Gather customer feedback and insights to improve our offerings and contribute to product development.
- Monitor customer health metrics and identify opportunities for upselling or renewals.

**Requirements**:
**Qualifications**
- Previous experience in customer success, account management, or a related field is preferred.
- Excellent communication and interpersonal skills, with a focus on relationship-building.
- Strong problem-solving skills and a customer-centric mindset.
- Ability to work collaboratively across departments and with diverse teams.
- Proficiency in using CRM software and other customer management tools.

**Job Requirements**
- Bachelor's degree is required
- Exceptional verbal and written communication skills
- 1-3 years of experience in customer service or customer success roles
- Experience in the tech or healthcare industry is a plus.



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