Floor Operator

4 days ago

Hofuf, Saudi Arabia Open Technologies Full time

**Floor Operator / Floor Supervisor**

**Nationality**:Saudi Nationals only

**Experience Required**: 3-5 Years

**Language: Arabic & English**

Execute the services in their area(s) of responsibility under supervision for the Apps Pro office. The scope may include a wide range of Workplace Solutions customer services activities, delivered on-site at the locations in the KSA. May include workspace set-up, A/V, catering, document, switchboard, reception, floor support and other location services. Carry out routine tasks according to guidelines and/or under supervision. Undertake activities to support the facilities management and maintenance.

Talent Segment: Workplace Management & Solutions

Overall:

- Ensure the reception teams in the office are always covered during business hours, filling any unplanned absences in the relevant location, i.e., the Location Services and Facilities Assistant shall be the person covering the reception team members on unplanned leave.
- Supervise the work at the reception and floor admin level by on-site checks ensuring the adequate presence of the Location Services and Facilities Assistant across the location throughout the week.
- Provide leadership and direction in matters related to facility operations and scope/quality of services
- Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives
- Provide leadership, direction, development, and employee supervision within the areas of responsibility
- Manage relations with internal leadership and stakeholders. Work to enhance the relationship with key stakeholders in the locations including Corporate Functions.
- Develop and manage contractual relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget).
- Lead Workplace Solutions teams to achieve the appropriate level of external and internal customer satisfaction
- Participate in the strategic review of business operations and also ensure execution of Workplace Solutions strategy, policies and goals with a focus on long-term business planning and forecasted Workplace Solutions requirements
- Undertake all tasks related to contract archive and management in MMR.
- Design and implement programs and processes to deliver performance improvements to continually support Workplace Solutions strategy, including participating in sharing best practices across teams/locations
- Under supervision, complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services.
- May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy (less than 50% of their time.)
- May set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment.
- May provide audio-visual support/troubleshooting prior to and during meetings and events as needed.
- May stock and maintain the appearance of general use areas (e.g., copy room, coffee/vending area, etc.).
- May provide basic technical support for standard office equipment (e.g., copiers and printers).
- May provide support related to on-site catering.
- May manage operations of communication center/switchboard daily.
- May greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.
- May handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding.
- May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
- May act as a point of contact for external providers (e.g., cleaning contractors/ office maintenance, etc)
- May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as a point of contact for managing the Workplace Solutions invoices for the location.
- May contribute to the preparation of daily, weekly, and monthly reports.
- May perform administrative duties according to location guidelines.
- May carry out instructions for security, fire, health and safety and maintain records.

Objectives

The performance objectives shown below are specific to this role. If you are in this role, these objectives will appear in my performance as a starting point for setting your objectives, using the 3+1 objectives setting approach. Within my Performance, you will select three focused objectives from this list where you can make the most significant contributions to the business-one for each leadership contribution area (Value Creator, People Developer, Busin

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