Customer Service Representative

3 months ago


الرياض, Saudi Arabia Avient Full time

Avient Corporation (formerly PolyOne Corporation + Clariant Mb), with 2022 revenues of $3.65 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:

- Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more circular economy.
- Light-weighting solutions that replace heavier traditional materials like metal, glass and wood, which can improve fuel efficiency in all modes of transportation and reduce carbon footprint.
- Sustainable infrastructure solutions that increase energy efficiency, renewable energy, natural resource conservation and fiber optic / 5G network accessibility

**CUSTOMER SERVICE REPRESENTATIVE**

We are looking to reinforce our Customer Service department, playing a pivotal role within our company. As Customer Service Representative, you are the central point of contact for internal and external customers in one or more business units and/or customer groups.
Working closely with Sales, Supply Chain and Logistics, you strive to increase customer satisfaction by providing excellent service, proactive communication, solution generation for questions and complaints, and a can-do attitude.
This role allows to take up new challenges every day, while working with a high level of autonomy.

**WHERE YOUR EXPERTISE IS NEEDED**
- Collaborate with external and internal customers and coordinate with other departments such as Sales, Supply Chain and Logistics in order to generate solutions to questions and complaints of all sorts (among others: quotations, invoicing, master data, quality)
- Manage a portfolio of customers, for which you will be the main contact point. You report and contribute to solutions for possible problems and complaints to assure a high customer satisfaction
- Manage incoming customer orders:

- Request and confirm delivery dates and keep track of customer specific expectations
- Keep the customer informed of production, planning & shipping
- Consult with our production plants to get information about the supply status
- Organize special logistic services for our customers like consignment stocks
- Provide necessary Technical, Safety, and Export documentation.
- Support actively the Sales organization for prospection of new customers and for opportunity detection with existing customers:

- Update of customer master data
- Maintain price lists and prepare price quotations
- Check in on customers on submitted offers, and keep track of success rates
- You contribute actively to a timely payment of invoices by our customers

**What We Are Looking For**:

- Above all, you have a customer-centric mindset, and you live the below 6 key values:

- Accountability: you take responsibility and keep promises
- Authenticity: in customer contacts, nothing beats being real
- Respect: you listen actively and respect your customers’ time
- Optimism: you see solutions, not problems. You use positive language
- Appreciation: you show customers how much we appreciate their loyalty
- Communication: you communicate easily, professionally and regularly with your client portfolio
- Quick learner
- Proactive mindset
- Stress resistant and excellent communication skills (verbal and written)
- Strong analytical and problem solving skills
- Able to set priorities and to work in a structured way, with a high level of autonomy
- Team player and flexible
- Attention to detail
- An advanced level in English is mandatory; any other European language is highly valued
- Bachelor degree in an administrative, commercial or logistics orientation
- Experience with SAP is a plus

**PERKS AT WORK**
- Culture of trust, empowerment and constructive feedback, we also provide our associates with robust development programs such as Avient Academy, Lean Six Sigma, and various leadership workshops to allow for career growth in a variety of ways.
- With workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentum.
- Extensive onboarding, mentoring and personal development opportunities and an international team of experts.
- We believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person’s qualifications, abilities, experience and performance._



  • الرياض, Saudi Arabia ZimmerBiomet AselAlarabia Full time

    At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...


  • الرياض, Saudi Arabia Global Blue Full time

    Customer Service Representative Key responsibilities - Communication with customers in written and via phone with defined SLA (response time) and quality standards - Keeping records of customer's interaction and contacts - Researching required information using internal systems and resources - Communication and coordination with CS Team members, internal...


  • الرياض, Saudi Arabia Talent Pal Full time

    Avient Corporation (formerly PolyOne Corporation + Clariant Mb), with 2022 revenues of $3.65 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: - Unique technologies that improve the recyclability of products and enable...


  • الرياض, Saudi Arabia GlobalBlue_IT Full time

    Key responsibilities - Communication with customers in written and via phone with defined SLA (response time) and quality standards - Keeping records of customer´s interaction and contacts - Researching required information using internal systems and resources - Communication and coordination with CS Team members, internal departments, and GB offices -...


  • الرياض, Saudi Arabia Boston Scientific Corporation Full time

    **Job Description**: **Posted Date**: - Aug 12, 2024**Workmode**: - Hybrid**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees,...


  • الرياض, Saudi Arabia Mrsool Full time

    **Who Are We❓**: Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery...


  • الرياض, Saudi Arabia AlGooru Full time

    **AlGooru is hunting for the next generation of CS talents!** **We’re looking for a Customer Success Representative** **Who Are We ❓** A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master. **The Role Highlights** **Main Responsibilities**: - Deliver exceptional customer...


  • الرياض, Saudi Arabia شركة مسارات الجود للخدمات التجارية Full time

    **Job Overview**: **Key Responsibilities**: **Reception Duties**: - Meet and greet customers and visitors, ensuring a warm and professional welcome. - Book appointments and manage the scheduling of meeting rooms. - Maintain a clean and organized reception area. - Perform general receptionist tasks including mail distribution, office supplies management, and...


  • الرياض, Saudi Arabia Emdad Recruitment Full time

    We are seeking a dedicated Social Media Customer Service representative to join our team at SmartPlus. In this role, you will be the primary point of contact for our customers on social media platforms, providing exceptional support and ensuring customer satisfaction. **Responsibilities**: - Monitor and respond to customer inquiries, comments, and messages...


  • الرياض, Saudi Arabia Joaneen Full time

    **Overview** We are seeking a Saudi Arabic speaker (ie who speaks and writes the Saudi-slang version of Arabic) for a new Chef marketplace opening in Saudi Arabia. We are currently onboarding new freelance chefs to the platform, and we are looking for a Customer Services representative who can engage with them, answer all their questions about the platform...


  • الرياض, Saudi Arabia Actum Lab North America Inc. Full time

    Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on investment (ROI) from our...


  • الرياض, Saudi Arabia Organon Full time

    **The Position** Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities. **Responsibilities** - Responsible for closing direct sales of products in...

  • Sales Representative

    3 weeks ago


    الرياض, Saudi Arabia Aljazeera Ink Trading Company Full time

    **Selling products or services to customers, and representing the brand**. **Experience**: - Customer service: 1 year (preferred) **Language**: - English (preferred)

  • Customer Service Agent

    4 months ago


    الرياض, Saudi Arabia شركة جدارات اليناء المحدودة Full time

    Job Title: Customer Service Agent Location: Saudi Arabia Key Responsibilities: - Resolve customer issues and complaints efficiently, ensuring customer satisfaction. - Provide product and service information to customers. - Maintain detailed and accurate customer records in our system. - Collaborate with other departments to ensure smooth customer...


  • الرياض, Saudi Arabia RedBox Technologies Full time

    RedBox Technologies, a leading logistics company in Saudi Arabia, is seeking a dedicated and enthusiastic Customer Service Specialist to join our team. With our innovative smart locker solutions and commitment to delivering exceptional service, RedBox is transforming the way parcels are sent, received, and returned, ensuring a seamless experience for our...


  • الرياض, Saudi Arabia Qureos Inc Full time

    **Key Responsibilities**: - Record and maintain accurate customer information and interactions in the company database - Collaborate with other departments to resolve customer issues and escalate complex cases to the appropriate team members - Keep up-to-date on product and service knowledge in order to provide accurate and efficient solutions to...


  • الرياض, Saudi Arabia Organon Full time

    **The Position** Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities. **Responsibilities** - Responsible for closing direct sales of products in...

  • Sales Representative

    4 weeks ago


    الرياض, Saudi Arabia Al Manamah Services Co ltd Full time

    We are seeking a motivated and dynamic Sales Representative with a strong background in seals to join our team. As a Sales Representative, you will be responsible for generating new business opportunities and maintaining excellent relationships with existing clients. Your expertise in seals will be instrumental in promoting our company solutions to potential...


  • الرياض, Saudi Arabia شركة زيج للطباعة والإعلان Full time

    **إسم الجهة**: **شركة زيج للطباعة والإعلان** **مسمى الوظيفة الشاغرة**: **Customer Service Officer** **مجال العمل**: - خدمة العملاء - الدعم والمساندة [ **عرض كل الوظائف في هذا التصنيف** ] **مكان الوظيفة**: - الرياض - منطقة...

  • Sales Representative

    1 month ago


    الرياض, Saudi Arabia WAISCO Full time

    About Us: WAISCO (Water & Industrial Systems Company) is a Saudi Arabian company that specializes in providing advanced solutions and services in the fields of water treatment, industrial systems, and related technologies. It is known for offering comprehensive products and services that cater to industries such as oil and gas, petrochemicals, power, water...