Customer Service Specialist
1 month ago
RedBox Technologies, a leading logistics company in Saudi Arabia, is seeking a dedicated and enthusiastic Customer Service Specialist to join our team. With our innovative smart locker solutions and commitment to delivering exceptional service, RedBox is transforming the way parcels are sent, received, and returned, ensuring a seamless experience for our customers.
As a Customer Service Specialist, you will be the face of our company, responsible for addressing customer inquiries, resolving issues, and providing support throughout the delivery process. Your primary goal will be to ensure customer satisfaction and loyalty through effective communication and prompt resolution of any concerns.
**Responsibilities**:
- Provide accurate information regarding products, services, and order statuses.
- Address customer complaints and issues with professionalism and empathy.
- Collaborate with other departments to resolve customer concerns effectively.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities to improve customer service processes and suggest enhancements.
- Stay up-to-date with company policies, services, and procedures to provide informed support.
- Contribute to a positive team environment by supporting colleagues and sharing knowledge.
**Requirements**:
- Bachelor's degree in business, communications, or a related field.
- Proven experience in customer service, preferably within the logistics or e-commerce industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Ability to work independently as well as in a team-oriented environment.
- Customer-focused mindset with a strong commitment to service excellence.
**Benefits**
- Private Health Insurance
- Performance Bonus
-
Customer Service Specialist
3 months ago
الرياض, Saudi Arabia Qureos Inc Full time**Key Responsibilities**: - Record and maintain accurate customer information and interactions in the company database - Collaborate with other departments to resolve customer issues and escalate complex cases to the appropriate team members - Keep up-to-date on product and service knowledge in order to provide accurate and efficient solutions to...
-
Customer Success Specialist
2 months ago
الرياض, Saudi Arabia Waseel Full time**Job Overview** Waseel is looking for a Customer Success Specialist to join our dynamic team in Riyadh! In this role, you will be responsible for ensuring our clients achieve their desired outcomes while using our services, ultimately enhancing customer satisfaction and loyalty. **Key Responsibilities** - Act as the primary point of contact for assigned...
-
Customer Success Specialist
1 month ago
الرياض, Saudi Arabia FlyAkeed Full time**About FlyAkeed**: FlyAkeed is an innovative platform designed to simplify travel planning, helping customers book flights and hotels seamlessly. Founded in 2017 and based in Riyadh, Saudi Arabia, we aim to revolutionize business travel with our state-of-the-art solutions. **Highlights**: Current funding stage: Series A Supported by: PIF subsidiary...
-
Customer Support Specialist
2 months ago
الرياض, Saudi Arabia CEQUENS Full timeCEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling...
-
Customer Experience Specialist
4 weeks ago
الرياض, Saudi Arabia ZimmerBiomet AselAlarabia Full timeAt Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...
-
Customer Experience Specialist
1 month ago
الرياض, Saudi Arabia ZimmerBiomet AselAlarabia Full timeAt Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...
-
Comprehensive Service Quality Specialist
3 months ago
الرياض, Saudi Arabia CCDS Full timeCCDS, a trusted leader in providing comprehensive cybersecurity solutions, is currently seeking a highly skilled and motivated Saudi Comprehensive Service Quality Specialist to join our team. As a Saudi Comprehensive Service Quality Specialist at CCDS, you will play a critical role in ensuring the delivery of high-quality services and customer...
-
Customer Service Agent
3 months ago
الرياض, Saudi Arabia شركة جدارات اليناء المحدودة Full timeJob Title: Customer Service Agent Location: Saudi Arabia Key Responsibilities: - Resolve customer issues and complaints efficiently, ensuring customer satisfaction. - Provide product and service information to customers. - Maintain detailed and accurate customer records in our system. - Collaborate with other departments to ensure smooth customer...
-
Quality Assurance Specialist
4 weeks ago
الرياض, Saudi Arabia Ninja Food Full timeWe are seeking a detail-oriented and analytical Quality Assurance Specialist to join our Customer Care Department. Key Responsibilities: Review and evaluate customer interactions (chats) to ensure Compliance with company standards and policies. Develop and implement quality assurance processes and metrics. Provide constructive feedback to customer care...
-
Customer Service Representative
2 months ago
الرياض, Saudi Arabia Avient Full timeAvient Corporation (formerly PolyOne Corporation + Clariant Mb), with 2022 revenues of $3.65 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: - Unique technologies that improve the recyclability of products and enable...
-
Customer Service Officer
2 months ago
الرياض, Saudi Arabia شركة زيج للطباعة والإعلان Full time**إسم الجهة**: **شركة زيج للطباعة والإعلان** **مسمى الوظيفة الشاغرة**: **Customer Service Officer** **مجال العمل**: - خدمة العملاء - الدعم والمساندة [ **عرض كل الوظائف في هذا التصنيف** ] **مكان الوظيفة**: - الرياض - منطقة...
-
Customer Service Representative
1 week ago
الرياض, Saudi Arabia ZimmerBiomet AselAlarabia Full timeAt Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...
-
Senior Comprehensive Service Quality Specialist
3 months ago
الرياض, Saudi Arabia CCDS Full timeCCDS is a trusted leader in providing comprehensive cybersecurity solutions tailored to meet the unique needs of businesses. We are currently seeking a highly skilled and motivated Senior Saudi Comprehensive Service Quality Specialist to join our team. As a Senior Saudi Comprehensive Service Quality Specialist at CCDS, you will play a critical role in...
-
Business Development Specialist Customer Engagement
3 months ago
الرياض, Saudi Arabia Rawaj - Human Capital Management Full timeOur client is a well-known Egyptian company specializing in telecommunications supplies and services, serving both local and international markets for over 40 years. They implement an extensive range of activities including custom network design, equipment supply, implementation, and support services and they have diverse expertise in telecommunications,...
-
Customer Service Representative
4 weeks ago
الرياض, Saudi Arabia GlobalBlue_IT Full timeKey responsibilities - Communication with customers in written and via phone with defined SLA (response time) and quality standards - Keeping records of customer´s interaction and contacts - Researching required information using internal systems and resources - Communication and coordination with CS Team members, internal departments, and GB offices -...
-
Senior Customer Success Renewal Specialist
1 week ago
الرياض, Saudi Arabia SAS Full time: **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with...
-
Social Media Customer Service
2 months ago
الرياض, Saudi Arabia Emdad Recruitment Full timeWe are seeking a dedicated Social Media Customer Service representative to join our team at SmartPlus. In this role, you will be the primary point of contact for our customers on social media platforms, providing exceptional support and ensuring customer satisfaction. **Responsibilities**: - Monitor and respond to customer inquiries, comments, and messages...
-
Customer Service Representative
2 months ago
الرياض, Saudi Arabia Talent Pal Full timeAvient Corporation (formerly PolyOne Corporation + Clariant Mb), with 2022 revenues of $3.65 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: - Unique technologies that improve the recyclability of products and enable...
-
Brand Specialist, Avs
3 months ago
الرياض, Saudi Arabia Afaq Q Tech General Trading Full time1+ years of account management, project or program management or buying experience - Bachelor's degree - Experience using analytical specific tools such as Google Analytics, SQL or HTML Are you a self-starter with a passion for e-commerce, looking to expand your retail skillset and shaping the way the biggest brands work with Amazon? Sounds great. What will...
-
الرياض, Saudi Arabia شركة مسارات الجود للخدمات التجارية Full time**Job Overview**: **Key Responsibilities**: **Reception Duties**: - Meet and greet customers and visitors, ensuring a warm and professional welcome. - Book appointments and manage the scheduling of meeting rooms. - Maintain a clean and organized reception area. - Perform general receptionist tasks including mail distribution, office supplies management, and...