Customer Care Representative, Ksa

4 months ago


الرياض, Saudi Arabia Boston Scientific Corporation Full time

**Job Description**:
**Posted Date**:

- Aug 12, 2024**Workmode**:

- Hybrid**Additional Locations**: N/A

**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.

**Customer Care Representative, KSA**

The Customer Care department is responsible for the effective management and administration of inbound and outbound customer and distributor (channel partner) communication and the subsequent processing of orders and enquiries.

**Key Responsibilities**:

- Process stock deliveries to sales representatives in Region, as well as inventory transfers (for CS Rep II only).
- Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
- Arrange special deliveries on request.
- Control and send out invoices.
- File ordering documents and related records.
- Handle service complaints from customers and/or sales representatives.
- Follow-up short term consignment stocks with customers and sales representatives (for CS Rep II only).
- Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
- Handle backorders.
- On request, act as back-up for colleagues within the CS team (for CS Rep II only)

**What we are looking for**:

- Minimum education level: University (Bachelor’s Degree)
- Minimum 1-3 years of experience in Customer Service and working with order-to-cash processes, ideally in the Medical Devices/Medical Technology sector (or similarly regulated industry, e.g. Pharmaceuticals, etc.)
- Experience with and proficiency using SAP and the Microsoft Office suite of products (Excel, Powerpoint, Outlook)
- Excellent interpersonal and communication skills with a customer-centric mindset
- Highly organized
- Ability to manage a complex workload in matrixed environment
- Willingness to learn, grow and develop
- Business fluency in English and Arabic

**Requisition ID**:588791



  • الرياض, Saudi Arabia Mrsool Full time

    **Who Are We❓**: Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery...


  • الرياض, Saudi Arabia ZimmerBiomet AselAlarabia Full time

    At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...


  • الرياض, Saudi Arabia Organon Full time

    **The Position** Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities. **Responsibilities** - Responsible for closing direct sales of products in...


  • الرياض, Saudi Arabia Tabby Full time

    Customer Care Specialist **Customer Care Specialist** **Department**:Customer Experience **Employment Type**:Full Time **Location**:KSA **Description** We are looking for Customer Service Specialists to join us! **Key Responsibilities** - Monitor and manage escalated complaints received through the SAMA portal. - Investigate each complaint, ensuring a...


  • الرياض, Saudi Arabia Ninja Food Full time

    We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our Customer Care Department. Key Responsibilities: Review and evaluate customer interactions (chats) to ensure Compliance with company standards and policies. Develop and implement quality assurance processes and metrics. Provide constructive feedback to customer care...


  • الرياض, Saudi Arabia Organon Full time

    **The Position** Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities. **Responsibilities** - Responsible for closing direct sales of products in...

  • Sales Representative

    4 months ago


    الرياض, Saudi Arabia International Animal Care Full time

    Provide dynamic customer service, while educating our customers through teaching proper pet care. - To maximise productivity memorise and utilise the Petland systems, such as the Petland Mission, 5-Step Sale, 4 Basic Needs, C.A.P, Pets For A Lifetime and Adopt - A Pet. - Maintain excellent animal husbandry for the pets by performing opening, daily...


  • الرياض, Saudi Arabia Caterpillar Full time

    **Career Area**: Sales **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...


  • الرياض, Saudi Arabia Pinoy Tourism Full time

    **Job Summary**: We are seeking a motivated and customer-focused individual to join our tourism company as a Customer Service Representative. **Key Responsibilities**: - Assist customers with bookings, cancellations, and modifications. - Provide detailed information about our tours, packages, and services. - Resolve customer complaints and issues promptly,...

  • Team Lead

    1 month ago


    الرياض, Saudi Arabia Blacklane GmbH Full time

    As a Team Lead in Customer Care Operations, you will be responsible for effectively managing and leading a team of Arabic speaking Customer Concierges to ensure the highest standard of service is delivered to our guests and partners. You will inspire, coach, and support your team while upholding the values and objectives of the company. Your ability to lead...

  • Team Lead

    1 month ago


    الرياض, Saudi Arabia BLACKLANE Full time

    As a Team Lead in Customer Care Operations, you will be responsible for effectively managing and leading a team of Arabic speaking Customer Concierges to ensure the highest standard of service is delivered to our guests and partners. You will inspire, coach, and support your team while upholding the values and objectives of the company. Your ability to lead...

  • Supply Chain Lead

    2 months ago


    الرياض, Saudi Arabia Johnson & Johnson Full time

    About Johnson & Johnson Johnson & Johnson is recruiting for a Supply Chain Lead, Vision Care KSA Location: Riyadh Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of...


  • الرياض, Saudi Arabia Six Flags Qiddiya City and Aquarabia Full time

    JOB SUMMARY At Six Flags & Aquarabia Qiddiya City, The Manager - Guest Care Cente will oversee the daily operations of the Guest Care Center, ensuring exceptional customer service and seamless guest experiences. This role is responsible for managing a team of customer service representatives, handling guest inquiries and complaints, and implementing...


  • الرياض, Saudi Arabia Talent Pal Full time

    Avient Corporation (formerly PolyOne Corporation + Clariant Mb), with 2022 revenues of $3.65 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: - Unique technologies that improve the recyclability of products and enable...


  • الرياض, Saudi Arabia AlGooru Full time

    **AlGooru is hunting for the next generation of CS talents!** **We’re looking for a Customer Success Representative** **Who Are We ❓** A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master. **The Role Highlights** **Main Responsibilities**: - Deliver exceptional customer...


  • الرياض, Saudi Arabia Johnson & Johnson Full time

    Johnson & Johnson is currently seeking Inventory Lead Vision Care KSA to join our TEAM located in in Riyadh, Saudi Arabia. About J&J MedTech At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life...

  • Medical Representative

    4 months ago


    الرياض, Saudi Arabia Galderma Full time

    Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our...


  • الرياض, Saudi Arabia Global Blue Full time

    Customer Service Representative Key responsibilities - Communication with customers in written and via phone with defined SLA (response time) and quality standards - Keeping records of customer's interaction and contacts - Researching required information using internal systems and resources - Communication and coordination with CS Team members, internal...


  • الرياض, Saudi Arabia Avient Full time

    Avient Corporation (formerly PolyOne Corporation + Clariant Mb), with 2022 revenues of $3.65 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: - Unique technologies that improve the recyclability of products and enable...


  • الرياض, Saudi Arabia Hager Middle East FZE Full time

    Is Sales your expertise and passion? Are you ready to take your career to the next step? We are looking for our future **Country** **Sales Manager** **based in** **KSA, responsible for the overall sales targets and business growth in Saudi Arabia, under a permanent contract and reporting to the Managing Director Hager Middle East. As a Country Sales...