Manager - It

2 weeks ago


Riyadh, Saudi Arabia Middle East Communication Network Full time

Description
- Position at Middle East Communications Network_

**The role**

To efficiently provide PC / Mac based IT support to the agencies.

**Reporting to**

KSA Local Management / MCN IT Service Director

**Main Duties**
- Ensure that IT support jobs are completed in a timely and efficient manner.
- Use own initiative to troubleshoot support issues and provide solutions.
- Liaise with external suppliers to provide solutions to problems.
- Manage Agency Backup systems daily and perform periodic restores.
- Manage Agency Archive systems.
- Challenge current practices to provide new and more efficient ways of working.
- Ensure machine builds are kept up to date, and that equipment is running in an optimal way.
- Be courteous and professional towards colleagues and other members of staff at all times.
- Ensure that the following infrastructure equipment is running efficiently and effectively at all times:

- Server Room Environment - UPS/Air conditioning/Access Security
- Windows and Unix Servers
- Firewalls
- Routers
- All circuits and connections into the Agency
- DDS Servers and Infrastructure
- WAN Links
- LAN Networks
- DMZ Network
- DMZ Servers
- DMZ Security
- Ensure that all systems are documented and kept up to date.
- Capture all Issues / Change / work completed within the company’s helpdesk system.
- Monitor equipment and try to anticipate failures.
- Perform other duties assigned by management.

**Skills & Experience**
- Experience of PC/Mac Troubleshooting and Support
- Ability to take a methodical and logical approach to situations.
- Internal workings of a PC/Mac
- PC/Mac Hardware Troubleshooting
- Windows 10/11 (if PC support is core)
- OS X (if mac support is core)
- Office 365: - MS Teams, MS SharePoint,
- Antivirus software
- Networking fundamentals
- Good communication and interpersonal skills.
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