Fully Managed Metro

3 weeks ago


المملكة العربية السعودية, Saudi Arabia Tangent International Full time

Mohamed Aladdin is looking for a Fully Managed Metro (FMM) Lead to work in Saudi Arabia. In this role you will support to operate a metro to a high standard, protecting the network health and enabling further growth.

**Responsibilities**:

- Monitor and report on the operational performance
- Secure that any change that impacts the customer’s infrastructure is assessed and the associated risk mitigated
- Propose and drive Continuous Improvement activities.
- Ensure local compliance and provide training related to occupational health and safety practices.
- Plan and execute various workflows to support Customer’s networks, monitor transactions, maintain records and data, re-assigning work as needed, provide reporting and resource oversight
- Serve as an escalation point if any decisions not captured in the existing playbook are required.
- Pursue Customer’s networking service level objectives (SLOs) in a given metro/market.
- Translate repair tickets and coordinate across Customer NOCs, Deployment Engineers, RMA coordinators, OEM vendors, and neutral colocation providers
- Manage the metro ticket queue and prioritized by assigned priority level.
- Route tickets to the appropriate, qualified, and equipped fix agent
- Establish, grow, and maintain relationships with local neutral colocation and leased network vendors
- Translate blueprints and CAD drawings and work with Customer-contracted resources to deliver space, power, and cooling on time and to Customer specifications.
- Deploy networks to Customer specification, independently working to resolve any and all roadblocks that may be preventing or delaying successful delivery.

Required Knowledge & Competencies:

- Coordination of arrival of Contractor Personnel with Customer’s delivery of Spares and Coordination of troubleshooting with GNO or other appropriate Customer technical contacts
- Coordinating and providing technical competence to perform testing services such as Bit error rate (BER), optical spectrum analysis (OSA), OTDR, fibre cleaning, patching, etc
- Coordinating and providing technical competence to perform hardware circuit provisioning such as hardware commissioning, software provisioning, etc.
- Coordinating and providing technical competence to perform equipment swap services such as optics, line cards and chassis.
- Coordinating and performing RMA processing support services such as shipping and/or receiving support services, on-site support of RMA, re-packaging, completion of shipping labels, etc.
- Coordinating and providing technical competence to perform site survey services such as site auditing, site survey, etc.
- Coordinating and performing site maintenance services
- Coordinating and performing vendor meet and POP escort services


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