Customer Service Advisor

5 months ago


Riyadh, Saudi Arabia National Parcel Stations Network Co. Full time

The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers.

**Responsibilities**:

- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related technical duties with the operation team as assigned.
- Follow up on customers’ requests or complaints with another department.

**Requirements**:

- Bachelor's degree in business management, Supply Chain, Information System Management, or any related field.
- 1+ Customer service experience and preferred in the logistics industry.
- Intermediate Speaking and writing Arabic and English language.
- Knowledge of Zendesk, Freshdesk, and Zoho Desk systems, or any other CRM system is preferred.
- Ability to learn our service and the process of the work.
- Ability to work in shifts.

**Key Skills & Core Competencies**
- Excellent communication skills including active listening.
- Knowledge of Microsoft Office (Excel, Word, PowerPoint).
- Service-oriented and able to resolve customer complaints.
- Ability to learn new software.
- Self-taught skill.


  • Store Customer Advisor

    7 months ago


    Riyadh, Saudi Arabia Ermenegildo Zegna Full time

    The Store Customer Advisors transforms the store visit into a memorable luxury shopping experience, as Brand Ambassadors they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Customer Advisors builds a relationship with each customer that lasts over time,...


  • Riyadh, Saudi Arabia Ermenegildo Zegna Full time

    The Senior Store Customer Advisor transforms the store visit into a memorable luxury shopping experience, as Brand Ambassadors they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Senior Customer Advisors builds a relationship with each customer that...


  • Riyadh, Saudi Arabia SAS Full time

    : **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with...


  • Riyadh, Saudi Arabia Mastercard, Inc. Full time

    Managing Consultant, Marketing Services, Advisors Client Services **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...


  • Riyadh, Saudi Arabia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Quality Advisor

    4 months ago


    Riyadh, Saudi Arabia Serco Plc Full time

    Quality Advisor - Success Profile Make a difference every day! The Job Opportunity The quality advisor plays a critical role in ensuring that the vehicle management project's products and services are of high quality and meet the project's requirements. By working closely with the project team and stakeholders, the quality advisor can help ensure that the...


  • Riyadh, Saudi Arabia TutorHelpMe Full time

    Female Client advisor required - work from home Must be able to speak English & Arabic Fluently we are tutoring company looking for someone to join a sales team to increase our customer base numbers in Saudi Arabia & surrounding regions. Timings 3pm till 12am Mon to Fri Sat 12pm till 9m All training will be provided. Please send a CV in English and...

  • Customer Service

    5 months ago


    Riyadh, Saudi Arabia ultra medical group Full time

    Establishing customer service policies and standards and supervising their implementation. - Managing the customer service department within the facility. - Directing the customer service team to assist and advise customers, and directly preparing questionnaires to measure the level of customer satisfaction, implementing these questionnaires, and collecting...

  • Service Advisor

    7 months ago


    Riyadh, Saudi Arabia Syarah Full time

    Syarah is on a mission to change how people buy their cars in Saudi and the Middle East. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing,...


  • Riyadh, Saudi Arabia Serco Plc Full time

    Follow-up & Supervision Advisor - Flee t - Success Profile Make a difference every day! The Job Opportunity By monitoring the project's progress, identifying any issues or challenges, and providing guidance and support, the follow-up and supervision advisor helps to ensure that the project meets its objectives and delivers value to the customer. The Follow...

  • Client Advisor

    5 months ago


    Riyadh, Saudi Arabia Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...

  • Client Advisor

    4 months ago


    Riyadh, Saudi Arabia Bulgari Full time

    Position BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer...

  • Client Advisor

    5 months ago


    Riyadh, Saudi Arabia Bulgari Full time

    Position BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer...


  • Riyadh, Saudi Arabia UiPath Full time

    Life at UiPath: The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving,...

  • Medical Advisor

    4 months ago


    Riyadh, Saudi Arabia AstraZeneca Full time

    **JOB TITLE**: **Rare Disease Medical Advisor**: ***ABOUT ASTRAZENECA**: **AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading...


  • Riyadh, Saudi Arabia Mastercard, Inc. Full time

    Senior Managing Consultant, Advisors Business Development **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,...


  • Riyadh, Saudi Arabia Mastercard, Inc. Full time

    Associate Managing Consultant, Advisors - Performance Analytics **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...

  • Training Advisor

    2 months ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Dalma Tech2 Full time

    Job SummaryWe are seeking a highly experienced Training Advisor to join our team at Dalma Tech2. The ideal candidate will have a strong background in training management and a proven track record of delivering high-quality training programs.Key ResponsibilitiesDevelop and implement training policies and procedures to support customer turnover.Provide expert...


  • Riyadh, Saudi Arabia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Riyadh, Saudi Arabia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...