Store Customer Advisor

2 months ago

Riyadh, Saudi Arabia Ermenegildo Zegna Full time

The Store Customer Advisors transforms the store visit into a memorable luxury shopping experience, as Brand Ambassadors they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Customer Advisors builds a relationship with each customer that lasts over time, and begins with the quality of their welcome, the gestures and rituals of the selling ceremony and the provision of the highest level of service. The Customer Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service. The role of the Customer Advisor at Ermenegildo Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.

Main responsibilities:

- Manage Customer Relationships and Customer Service during and after the sale
- Develop a deep knowledge of the Zegna collections to advise customers on styling and “total looks”
- Contribute to store Visual & Image
- Maximize sales through retail operational** **excellence

**Functional Responsibilities**:
**Customer Relationships and Customer Service**
- Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
- Demonstrates entrepreneurial mindset in developing the business.
- Consistently and effectively networks to attract new customers and develop a customer database.
- Consults with customers to discover their needs through exploring customer preferences and occasions for which the customers are shopping.
- Anticipates customers’ expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations
- Creates opportunities for customers to experience multiple Zegna brands, products and “total looks” through demonstrating relevant yet personalized mix and match options.
- Promote Zegna Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs.
- Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
- Leverage “Zegna Stories” to support and enhance the selling ceremony
- Collates useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines.
- Cultivates future customer connections with Zegna (e.g. CRM after sales activities including Thank You notes and Follow-up phone calls).
- Utilizes CRM software as the primary tool for after sales communication
- Takes ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage and repair, global return policies etc.

**Collection**
- Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.
- Advise customers on styling of “total looks” by providing dressing and fashion advice as regards color coordination, textures, patterns, silhouette, proportions, and functionality of garments.
- Solicit customer feedback on products and collections and feedback ideas and inputs back to the Store Manager.
- Keep up-to-date on store stock situation, adjust selling techniques and sales pitch to maximize sell-through.
- Perform customer garment-fitting and alteration measurements for ready-to-wear to help customers achieve “perfect fit”.
- Understands the required standards and skills of Made-to-Measure service and when required take on the role of in-store Made-to-Measure specialist if assigned by the Store Manager.

**Visual & Image Management**
- Demonstrates consistently high standards of personal grooming in accordance to Zegna uniform and grooming standards and guidelines.
- Follows Zegna product and gift packaging standards and guidelines to ensure Zegna luxury and quality image.
- Maintain cleanliness and tidiness of the store environment and product displays.
- Ensure in-store visual merchandising adheres to Zegna Visual Merchandising guidelines and propose improvements to the Store Manager or Visual Merchandising referent.
- Support Visual Merchandising set-up of store windows and displays; when required take on the role of in-store Visual Merchandising specialist if assigned by the Store Manager.

**Team**
- Actively communicate customer, product and other store information within the store team to ensure customer and business needs are met.
- When required support the orientation of new staff through acting as learning coach or “buddy” if assigned by the Store Manager.
- Train other team members on new products as assigned by the Store Manager.
- Maintain good team work to enhance the overall team moral to create an enthusiastic sales force environment.

**Sales Management**
- Measure own performance using Zegna customer service and sa

  • Store Customer Advisor

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ermenegildo Zegna Full time

    The Store Customer Advisors transforms the store visit into a memorable luxury shopping experience, as Brand Ambassadors they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Customer Advisors builds a relationship with each customer that lasts over time,...

  • Store Customer Advisor

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia EZ Service Srl Full time

    Enter Job title or skill to search relevant jobs Enter your city or zip to show jobs in your location Full Job DescriptionThe Store Customer Advisors transforms the store visit into amemorable luxury shopping experience, as Brand Ambassadors they engagethe Customers in the discovery of our heritage through stories andcreating an atmosphere of passion and...

  • Senior Store Customer Advisor

    2 months ago

    Riyadh, Saudi Arabia Ermenegildo Zegna Full time

    The Senior Store Customer Advisor transforms the store visit into a memorable luxury shopping experience, as Brand Ambassadors they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Senior Customer Advisors builds a relationship with each customer that...

  • Store Customer Advisor Riyadh Sales Channels

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ermenegildo Zegna Holditalia S.p.A Full time

    The Store Customer Advisors transforms the store visit into a memorable luxury shopping experience, as Brand Ambassadors they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Customer Advisors builds a relationship with each customer that lasts over...

  • Sales Advisor

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Anzaa Consultants Full time

    Dear Candidate,We are hirirng Sales Advisor for one of the leading Boutique.Salary - Maximum Budget is 6000sarLocation - Riyadh & JeddahJob Description :-Maximize and contribute tosaleswithin the store through exceptional customer service and retail experienceEnsure all stock is laid out and displayed according to standard layout norms (product placement,...

  • Client Advisor

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

    On behalf of Zimmermann, we are hiring for a Client Advisor to lead the first new flagship store in RiyadhZimmermann is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We...

  • Client Advisor

    2 months ago

    Riyadh, Saudi Arabia Bulgari Full time

    Position BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer...

  • Client Advisor

    5 days ago

    Riyadh, Saudi Arabia Bulgari Full time

    Position BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer...

  • Client Advisor

    5 days ago

    Riyadh, Saudi Arabia Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...

  • Client Advisor

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Burberry Limited Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Client Advisor

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Burberry Limited Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Store Manager

    3 weeks ago

    Riyadh, Saudi Arabia Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Customer Service Advisor

    7 days ago

    Riyadh, Saudi Arabia National Parcel Stations Network Co. Full time

    The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers. **Responsibilities**: - Ensures that appropriate actions are taken to...

  • Client Advisor

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia BVLGARI Full time

    BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari...

  • Store Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Al Futtaim Group Full time

    Description:SALESDelivers the respective sales plan for the store by identifying opportunities to drive sales performance across key departmentsLead a selling culture within the team and maximize sales in store and through all digital channelsIdentify and anticipate opportunities to drive sales performance and availability through regular review and analysis...

  • Store Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Client Advisor

    4 weeks ago

    Riyadh, Saudi Arabia Burberry Limited Full time

    INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.    We aim to...

  • Client Advisor

    4 weeks ago

    Riyadh, Saudi Arabia Burberry Limited Full time

    INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.    We aim to...

  • Future Opportunities

    2 months ago

    Riyadh, Saudi Arabia Burberry Limited Full time

    Please note, when applying for this Client Advisor vacancy, you are not applying for an open position but to a talent pool for future vacant opportunities. As positions become available, applicants who meet the required criteria and screening requirements identified for the role may be contacted INTRODUCTION At Burberry, we believe creativity opens spaces....

  • Future Opportunities

    4 weeks ago

    Riyadh, Saudi Arabia Burberry Limited Full time

    Please note, when applying for this Client Advisor vacancy, you are not applying for an open position but to a talent pool for future vacant opportunities. As positions become available, applicants who meet the required criteria and screening requirements identified for the role may be contacted INTRODUCTION At Burberry, we believe creativity opens spaces....