Store Customer Advisor

7 months ago

Riyadh, Saudi Arabia Ermenegildo Zegna Full time

The Store Customer Advisors transforms the store visit into a memorable luxury shopping experience, as Brand Ambassadors they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Customer Advisors builds a relationship with each customer that lasts over time, and begins with the quality of their welcome, the gestures and rituals of the selling ceremony and the provision of the highest level of service. The Customer Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service. The role of the Customer Advisor at Ermenegildo Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.

Main responsibilities:

- Manage Customer Relationships and Customer Service during and after the sale
- Develop a deep knowledge of the Zegna collections to advise customers on styling and “total looks”
- Contribute to store Visual & Image
- Maximize sales through retail operational** **excellence

**Functional Responsibilities**:
**Customer Relationships and Customer Service**
- Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
- Demonstrates entrepreneurial mindset in developing the business.
- Consistently and effectively networks to attract new customers and develop a customer database.
- Consults with customers to discover their needs through exploring customer preferences and occasions for which the customers are shopping.
- Anticipates customers’ expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations
- Creates opportunities for customers to experience multiple Zegna brands, products and “total looks” through demonstrating relevant yet personalized mix and match options.
- Promote Zegna Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs.
- Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
- Leverage “Zegna Stories” to support and enhance the selling ceremony
- Collates useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines.
- Cultivates future customer connections with Zegna (e.g. CRM after sales activities including Thank You notes and Follow-up phone calls).
- Utilizes CRM software as the primary tool for after sales communication
- Takes ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage and repair, global return policies etc.

**Collection**
- Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.
- Advise customers on styling of “total looks” by providing dressing and fashion advice as regards color coordination, textures, patterns, silhouette, proportions, and functionality of garments.
- Solicit customer feedback on products and collections and feedback ideas and inputs back to the Store Manager.
- Keep up-to-date on store stock situation, adjust selling techniques and sales pitch to maximize sell-through.
- Perform customer garment-fitting and alteration measurements for ready-to-wear to help customers achieve “perfect fit”.
- Understands the required standards and skills of Made-to-Measure service and when required take on the role of in-store Made-to-Measure specialist if assigned by the Store Manager.

**Visual & Image Management**
- Demonstrates consistently high standards of personal grooming in accordance to Zegna uniform and grooming standards and guidelines.
- Follows Zegna product and gift packaging standards and guidelines to ensure Zegna luxury and quality image.
- Maintain cleanliness and tidiness of the store environment and product displays.
- Ensure in-store visual merchandising adheres to Zegna Visual Merchandising guidelines and propose improvements to the Store Manager or Visual Merchandising referent.
- Support Visual Merchandising set-up of store windows and displays; when required take on the role of in-store Visual Merchandising specialist if assigned by the Store Manager.

**Team**
- Actively communicate customer, product and other store information within the store team to ensure customer and business needs are met.
- When required support the orientation of new staff through acting as learning coach or “buddy” if assigned by the Store Manager.
- Train other team members on new products as assigned by the Store Manager.
- Maintain good team work to enhance the overall team moral to create an enthusiastic sales force environment.

**Sales Management**
- Measure own performance using Zegna customer service and sa

  • Senior Store Customer Advisor

    7 months ago

    Riyadh, Saudi Arabia Ermenegildo Zegna Full time

    The Senior Store Customer Advisor transforms the store visit into a memorable luxury shopping experience, as Brand Ambassadors they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Senior Customer Advisors builds a relationship with each customer that...

  • Client Advisor

    5 months ago

    Riyadh, Saudi Arabia Bulgari Full time

    Position BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer...

  • Client Advisor

    5 months ago

    Riyadh, Saudi Arabia Bulgari Full time

    Position BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer...

  • Client Advisor

    5 months ago

    Riyadh, Saudi Arabia Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...

  • Store Manager

    6 months ago

    Riyadh, Saudi Arabia Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Customer Service Advisor

    5 months ago

    Riyadh, Saudi Arabia National Parcel Stations Network Co. Full time

    The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers. **Responsibilities**: - Ensures that appropriate actions are taken to...

  • Client Advisor

    5 months ago

    Riyadh, Saudi Arabia Bulgari S.P.A Full time

    **Position**: BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer...

  • Client Advisor

    6 months ago

    Riyadh, Saudi Arabia Chalhoub Group Full time

    **INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...

  • Client Advisor

    1 month ago

    Riyadh, Saudi Arabia Richemont Full time

    CLIENT ADVISOR   Main Purpose   Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM + give clients what they desire and aspire, turning them into ambassadors      Key...

  • Store Manager

    5 months ago

    Riyadh, Saudi Arabia Whitecollars Full time

    **Company Description**: Our client is a Saudi retail and E-commerce company working in the field of home têxtiles and accessories since 1997, they specialize in premium bedding and bath linens in the Saudi market. and offer a wide variety to meet all customer preferences. Their core commitment is to provide top quality at reasonable prices, ensuring...

  • Store Manager

    5 months ago

    Riyadh, Saudi Arabia Comprehensive Business Services CBS Full time

    **Our client, a leading company in supply, in electromechanical systems and smart buildings is seeking a Store Manager**: As a Store Manager you will play a crucial role in overseeing the daily operations of our retail store. Your responsibilities will include managing staff, ensuring excellent customer service, and driving sales performance. - Lead and...

  • Sr Associate Customer Training Advisor

    5 months ago

    Riyadh, Saudi Arabia SAS Full time

    : **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with...

  • Female Customer Advisor

    5 months ago

    Riyadh, Saudi Arabia TutorHelpMe Full time

    Female Client advisor required - work from home Must be able to speak English & Arabic Fluently we are tutoring company looking for someone to join a sales team to increase our customer base numbers in Saudi Arabia & surrounding regions. Timings 3pm till 12am Mon to Fri Sat 12pm till 9m All training will be provided. Please send a CV in English and...

  • Store Keeper

    5 months ago

    Riyadh, Saudi Arabia Career Maker Full time

    We are looking for an organized, experienced store keeper to be responsible for all stock, staff management, and planning promotional campaigns for the store. To be successful as a storekeeper you must be able to multitask and perform under pressure while remaining professional with customers. A good storekeeper is able to manage stock by keeping a record...

  • Store Manager

    6 months ago

    Riyadh, Saudi Arabia Eram Talent Full time

    **Position Summary**: Eram Talent is currently seeking a highly motivated and experienced Store Manager to lead our retail operations in the fashion industry. As the Store Manager, you will be responsible for driving sales, managing operations, and ensuring exceptional customer service to provide a memorable shopping experience for our esteemed clientele. At...

  • Store Manager

    5 months ago

    Riyadh, Saudi Arabia Chalhoub Group Full time

    **Who we **are** We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional...

  • Store Manager

    6 months ago

    Riyadh, Saudi Arabia Chalhoub Group Full time

    **INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...

  • E-store Officer

    5 months ago

    Riyadh, Saudi Arabia ABANA Enterprises Group Co. Full time

    E-Store Officer ABANA Enterprises Group Co. is seeking a dedicated and experienced E-Store Officer to join our team. As a leading solutions provider in the banking industry, ABANA offers comprehensive banking solutions to clients across the Kingdom. In this role, you will be responsible for managing and optimizing our e-store platform, ensuring a seamless...

  • E-store Officer

    5 months ago

    Riyadh, Saudi Arabia ABANA Enterprises Group Co. Full time

    ABANA Enterprises Group Co. is seeking a dedicated and experienced E-Store Officer to join our team. As a leading solutions provider in the banking industry, ABANA offers comprehensive banking solutions to clients across the Kingdom. In this role, you will be responsible for managing and optimizing our e-store platform, ensuring a seamless online shopping...

  • Retail Store Manager

    5 months ago

    Riyadh, Saudi Arabia MHG Full time

    Job Title**:Retail Store Manager** "In Build Station, we are looking for Store Managers are Retail Management Professionals who aid in the day-to-day operations of a retail store, such as overseeing employees and their schedules among other duties. They often must foster customer satisfaction by interacting with patrons directly. Managers also maintain...