Hyper Store Operations Manager

2 months ago

Jeddah, Saudi Arabia Nana Direct Full time

**About Nana**:
Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.

**Highlights**:
Nana funding: $79M
Current funding stage: Series C
Nana is backed by: STV, MEVP, SVC, Impact46, FIM Partners, Jahez, Sunbulah group, FAITH Capital, Wamda Capital, Quencia Capital, Watar Partners, and more.
- Completes store operational requirements by scheduling and assigning employees; following up on work results.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Liaise with internal and external stakeholders in order to meet business needs.
- Maintains SOP in the store including stock management & utilization
- Maintains the stability and reputation of the store by complying with legal requirements.
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Deal with all issues that arise from staff or customers (complaints, grievances, etc)
- Be a shining example of good behaviour and high performance
- Additional store manager duties as needed

**Requirements**:

- Bachelor’s degree in E-Commerce or Business Administration
- +4 years of professional work experience working in logistics and supply chain
- E-commerce Fulfillment and Last Mile Experience
- Retail experience is a plus
- Excellent team building and team leading skills in a fast-paced environment.
- Working knowledge of automated distribution and warehouse systems preferred.
- High level of problem-solving skills and detailed oriented.
- Excellent interpersonal skills, driving results in a cross-functional team setting
- Target-focused (setting, tracking progress & department support as needed)

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