Collector - Eastern Province

3 weeks ago

Hofuf, Saudi Arabia AlBorg Diagnostics Full time

Al Borg Diagnostics, a leading provider of diagnostic health services, is currently seeking a motivated and results-driven Collector to join our team. As a Collector, you will play a key role in managing and ensuring the timely collection of outstanding payments from patients and insurance companies. You will work closely with the Billing and Finance departments to ensure accurate and efficient billing processes, resolve payment discrepancies, and maintain positive relationships with clients.

At Al Borg Diagnostics, we are committed to delivering high-quality diagnostic services and improving the health and well-being of our patients. We value teamwork, innovation, and excellence in all aspects of our work. By joining our team, you will have the opportunity to contribute to our mission while developing your skills and advancing your career in a supportive and dynamic environment.

**Responsibilities**:

- Develop and maintain a tracking system of incoming and late payments.
- Monitor and date late payments.
- Initiate late payment notices to relevant parties.
- Make a scheduled visit to the customers.
- Inform debtors of their payment status and timelines for repayment
- Contact larger companies and corporate entities to follow up on payments.
- Negotiate repayment and financial plans as needed.
- Be persistent in calling and contacting debtors.
- Address questions, complaints, or suggestions
- Update and review all accounts to keep records of payments up to date.
- Prepare the Customer's documentation when legal action is needed.
- Inform upper management and leaders when legal action is needed and in place.
- Resolve legal matters and update records.
- Confirm the customers' balances every month.
- Deliver the claim invoice on time on a monthly basis.
- Make a daily/monthly collection report.
- Monitor accounts to identify outstanding debts.
- Investigate historical data for each debt or bill.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Process payments and refunds
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status

**Requirements**:

- Previous experience in collections or accounts receivable preferred.
- Strong communication and negotiation skills.
- Excellent attention to detail and organizational skills.
- Ability to work independently and meet deadlines.
- Knowledge of insurance billing and reimbursement procedures is a plus.
- An associate degree in a related field is preferred.
- Fluency in English and Arabic.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Have a valid driving license in Saudi

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