Sr. Demand Manager

1 week ago

Riyadh, Saudi Arabia neoleap Full time

KEY ACCOUNTABILITIES AND ACTIVITIES:
Demand Management
- Ensure that the demand is in line with business objectives and IT strategy.
- Prioritise demand (internal & business) and ensure that priority is clearly understood.
- Help to identify demand conflicts, recommending escalation of them where appropriate for resolution, and for balancing the requests for new work with the current workload.
- Track and report the status of the delivery of in-flight programs and projects within service portfolio.
- Ensure the agile - non-agile categorization.
- Analyze requirements, assess impact of changes and new demand for services in the portfolio.
- Coordinate and communicate updates to the Portfolio.
- Prepare delivery portfolio status reports and report portfolio performance to key stakeholders.

Change Management
- Ensure stakeholder readiness by providing training, workshops, customer and supplier communications and any support needed for all changes within their respective field.
- Ensure that the Divisions involved in the change initiative are prepared for all changes required to ensure sustained morale levels and mínimal impact on the culture.
- Review all change issues and provide recommendations on proper initiatives in order to ensure creating a vibrant work environment.

Stakeholders’ Relations
- Establish and maintain good working relationships with the key Stakeholders internally and externally.
- Act as the representative with local and international concerned stakeholders.

Project Management
- Lead and guide project management teams in planning and organizing divisional and organizational projects for their respective Division.
- Direct and control projects to ensure that project cycles are completed and parameters (cost budget, timelines, scope, and quality) are met, monitored, and in line with the required quality and standards.
- Lead initiatives and growth projects aligning corporate departments for seamless execution.

Governance and Resilience
- Ensure the documentation and implementation of policies, procedures, and processes to ensure efficiency and effectiveness.
- Ensure compliance with all relevant policies, procedures, and processes in order to achieve operational excellence.
- Monitor daily practices to guarantee compliance with mandatory policies and procedures.
- Ensure the Divisional compliance with the Code of Conduct to ensure operating within the acceptable risk and ethical levels.

Budget Utilization
- Participate in the Division’s budgeting cycle and provide input to the budgeting process.
- Ensure effective utilization of their respective Department’s budget, and report accurately on progress and challenges.

People Management
- Participate in the identification and recruitment of key talents for their respective Department.
- Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures.
- Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance.
- Uphold a high-performance working environment and promote the Organization’s Values.

**Requirements**:
QUALIFICATIONS/REQUIREMENTS

Knowledge and Experience
- 6- 8 Years of relevant experience

Education and Certifications
- Bachelor Degree in a relevant field is required or Master’s degree in a relevant field is preferred

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