Road Freight Specialist

4 weeks ago

Riyadh, Saudi Arabia DHL Full time

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

**Connecting People. Improving Lives.**

Currently, we are seeking for

**Key Responsibilities**

**Customer**
- To arrange bookings based on customer requirements with various nominated third parties to ensure customer needs are met
- To process customer and customs documentation within a required timeframe in accordance to third party and local requirements i.e. customs, trade law, carriers
- To co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs
- To manage and monitor all parties within the supply chain
- To develop and maintain relationships with suppliers and customers
- To prepare specific customer reports whenever required
- Timely & amicable settlement of customer issues
- Support the Head of Road Freight with, negotiation & maintenance of supplier rates and contracts, new/change of systems, directives
- Build and maintain relationships Customs and transporters

**Daily Operational**
- Receive and accept transport orders from customers
- Book shipment with transporter on time
- Register shipment on internal system on time
- Arrange customs clearance based on customer documentation
- Follow up PODs (proof of delivery) with transporters
- Arrange collection / packing of customer cargo
- Supply carrier with transport order/ instructions
- Send Pre-alerts to customer / destination offices
- Invoice shipment based on estimate or rate agreements
- Supply estimates on customer / sales request

**Job Skills**

**Competence**

Competency segment ‘Business’
- Customer Orientation_ - Is focused on Identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.
- Business Acumen _- Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to achieve results and to increase the performance and profitability of the company
- Analytical & Decision Making:_ Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
- Results Orientation_: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

Competency segment ‘Leadership’
- Teamwork_: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Competency segment ‘Personal’
- Accountability_: Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.
- Communication_: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
- Self-Management:_ Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

**Qualifications & Experience**:
**Education Level**:

- Must have a Bachelor degree

**Experience Level**:

- Minimum 1 - 3 years working experience in road freight industry

**We offer**:

- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Flexible working hours with the possibility of occasionally working from home upon agreement
- Possible further career development
- Competitive salary

**Why join DHL Global Forwarding?**

Our
**TOP EMPLOYER prestigious certification **attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry,
**when people think of forwarding; we want them to think DGF **because we have:

- The **largest global network** with more than ~30,000 passionate employees
- The **most efficient processes **and** fastest response times**:

- The **best solutions **and** best customer service**

**Our Vision**: The Logistics Company for the World.

**Our Mission**: Excellenc

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