Sales Support Specialist- Riyadh

3 weeks ago

Riyadh, Saudi Arabia DHL Full time

**Sales Support Specialist
- Riyadh**

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who lands Legendary deals? You do. DHL Global Forwarding has an opening for** Sales Support Specialist **in** Riyadh**. In this specific position you will have to develop and administer sales, provide sales support plans and processes to enhance customer satisfaction, effectively support sales teams and achieve successful project implementation in line with business strategy, sales objectives, Group guidelines and policies.

**_
Join us in connecting people and improving lives_**

**In this Sales Support Specialist
- Riyadh position
- You will be responsible to deliver support to sales teams and process sales transaction in an efficient, accurate and economical manner.
- You will support sales teams to prepare quotations and contracts, including rate proposals and proposal writing.
- You will execute processes to provide customer information, support identification and qualification of sales leads.
- You will have to draft and execute commercial documentation such as sales contracts and maintenance agreements to support sales.
- You will have to coordinate between sales and customers, answer queries on both stock and shipment of orders, undertake adequate follow up on orders and resolve escalated problems related to orders.
- You will implement process for completion of post implementation review and prepare reports on resulting customer satisfaction.
- You will have to support customer problem management and report on results of corrective processes
- You will have to consolidate and review reports and statistics for supporting sales teams to analyze and prepare for business reviews, including revenue development, churn rates, hit rates, pipeline size
- You will also have to support pre
- and after-sales activities.

**Now, here’s what we need from you**
- Bachelor’s Degree or equivalent experience/qualification
- More than 4 years within the same field
- Excellent communicator in English, both written and oral.

**We offer**:

- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary

**Why join DHL Global Forwarding?**

Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF **because we have:

- The** largest global network** with more than ~30,000 passionate employees
- The most **efficient processes** and **fastest response times**:

- The **best solutions** and **best customer service**

**Our Vision**:The Logistics Company for the World.

**Our Mission**:Excellence. Simply Delivered.
**Our Purpose**:Connecting People, improving lives.
**Our Values**:Respect & Results
**Our Goals**:Employer, Provider, and Investment of Choice, Living Responsibility
- DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics._

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