Quality Manager

3 weeks ago


الرياض, Saudi Arabia DeepSource Technologies Full time

JOB PURPOSE:
To maintain and enhance the quality of IT services provided by the Unified IT Command Center, ensuring compliance with performance standards and driving continuous improvements.

ROLE AND RESPONSIBILITIES
- Develop and implement quality assurance processes for IT services, aligning with organizational and industry standards.
- Periodically audit IT operations to ensure adherence to defined quality metrics and SLA/SLO compliance.
- Collaborate with technical teams to ensure monitoring systems provide actionable data for quality improvements.
- Define and track quality metrics for service performance, such as availability, response time, and error rates.
- Support initiatives to ensure predictive monitoring and anomaly detection methods align with quality objectives.
- Provide actionable recommendations to improve workflows, processes, and service delivery mechanisms.
- Deliver regular reports on quality performance, highlighting areas for improvement and progress toward established goals.

**Requirements**:

- Bachelor's degree in IT, Quality Management, or a related field.
- Minimum of 10 years of experience in IT field.
- Minimum of 5 years of experience in quality assurance, performance monitoring, and implementing process improvement frameworks.

Technical qualifications:

- Practical experience with quality management frameworks and continuous improvement methodologies.
- Familiarity with performance monitoring and metrics tracking for IT services.
- Ability to lead RCA processes and recommend actionable improvements.

PREFERRED SKILLS
- Strong attention to detail and analytical skills.
- Experience in ISO certifications and quality audits.
- Familiarity with predictive analytics and anomaly detection tools.


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