Global Quality Manager

2 weeks ago

الرياض, Saudi Arabia Al Shoala Recruitment Full time

**Position Description**:
This role is responsible for driving quality in a Business Unit. The output of a successful quality program is increased satisfaction levels in the customer base. This role cascades targets to plants within the Business Unit and uses key methodologies required to deliver the annual quality targets. It uses Operational Excellence methodology to improve key processes and improve the customer's experience with the company. The role focuses on the improvement of internal processes to deliver improved customer satisfaction while engaging site teams in the BU to operate with a “zero defect” and “zero loss” cultural mindset acting as a change agent to drive improvement in the sites when performance falls short of standard.

**Responsibilities**:
The role holder will act as a champion of the customer in the Business Unit.

The role holder will be the primary contact to understand and evaluate customer requirements and will represent the company with the customer. These customers have varied requirements, not limited to ISO9000 and IATF16949 compliance.

The roll holder will be a change agent and an advocate for a zero defects quality culture. They will champion the benefits of quality assurance and control throughout the business unit; driving sites and teams to make improvements in quality performance, processes, and procedures.

The role holder will implement proven improvement strategies supported by statistically rigorous methods and/or lean methodologies such as 8D, Ishikawa, 5Why, DMAIC, Six Sigma, risk-based quality principles (DFMEA, PFMEA).

The role holder works across all sites in the segment to develop a robust “Loss Intelligence” view, using a range of improvement tools, such as VSM, Entitlement league tables, mass balance, energy balance to build a robust understanding of the cost of conversion in the manufacturing process in the segment sites.

The role holder drives long term trend based metrics such as OEE, entitlement league tables, Value stream maps, Cost of Quality Metrics to define near and mid term cost reduction plans by continuous loss identification.

The role holder deploys a data driven cascade of metrics inside the production plants to ensure quantitative data is available to drive change in the plants at all levels.

The role holder supports a range of lean improvement activities from the lean / TPM toolset such as 5S, Quick Kaizen, BAT, Global 8D Short Interval Control to develop the sites in the business unit.

**Expectations As a Leader**:
The role holder must be an effective influencer of plant managers, quality managers and other operational stakeholders to ensure resources are allocated Quality activities.

The role holder will display excellent communication skills to a number of culturally diverse, global working population inside the BU.

The role holder partners with the Operations Director and ensures that Plants operate with a sense of urgency and commitment to meet the objectives of the business unit, creating a “zero defect” approach to quality & cost.

The role holder will be able to manage multiple priorities & foster strong collaboration and partnership: You will manage team members across multiple sites in a matrix organization and be able to balance and effectively manage multiple responsibilities and goals.

**Qualifications / Requirements**:
To perform the job successfully, an individual should demonstrate the following competencies:
Focus on Results: Results oriented management style, Develops plans, utilizes resources, from inside and outside of the team to meet the objectives of the organization. Able to create a clear expectation and accountability system throughout the plant.

Change Management: Proven, change management skills. Sets the scene for change, develops workable plans, communicates changes effectively; building commitment and overcoming resistance to change.

Problem Solving: Demonstrated problem solving skills. Quickly able to ascertain the cause of a problem through the use of disciplined, data driven problem solving techniques. Not driven by emotional thinking when understanding problems.

Deadline Management: Is resilient under pressure and capable of meeting deadlines to ensure that the needs of the business are maintained.

Communication & Influencing skills: Demonstrates competence to effectively interact with all levels of the plant, maintains effective relationships with corporate functions and the leadership team “shop floor” and Unions. Communicates in a manner that unites team members with a sense of direction and team spirit in order to “get the job done” in an efficient and timely manner.

**Qualifications**:
BS Degree in engineering related discipline.

Prior experience (5-10 year) in either manufacturing, quality, or process improvement.

Six Sigma Green Belt.

Program Management Skills: Excellent people, communication, team building and organizational skills are essential, ideally Pri

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