Montblanc - E-commerce Executive

2 weeks ago

Riyadh, Saudi Arabia Montblanc Full time

Reference Code: 90017**Montblanc - E-Commerce Executive**:

- Riyadh, 01, SA- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

MAIN PURPOSE

The role of the E-Commerce Executive will be supporting the growth and development of local e-commerce and Maison’s digital proposition in KSA.

DIMENSION
E-commerce operations across Saudi Arabia.

CONTEXT
Reporting directly to the Head of E-Commerce, he/she will effectively be taking ownership of daily operations, merchandising, monitoring and supporting on the overall commercial strategy with the internal & external teams.

KEY RESPONSIBILITIES
1. As an eCommerce executive you will be responsible of operational & technical activities across our online store
2. Maximise the performance and maintain the brand image in eCommerce Operations shifting the brand to an omnichannel environment
3. Support in the planning & execution of strong strategic initiatives including marketing initiatives to increase brand sell out in Saudi Arabia.
- THE E-COMMERCE EXECUTIVE IS RESPONSIBLE FOR- Support the management the E-commerce website and work closely with internal teams across Operations, Merchandising, Marketing and Customer Service to ensure that it aligns with the latest product launches and sales targets.
- Manage day-to day ecommerce operations & reporting
- Work with different parties to ensure a smooth process of order fulfilment, packaging, and delivery
- Focus on operational excellence (logistic, customer services, IT, finance, etc) by collaborating with related partners and improving processes
- Coordinate the Client Relations Centre (CRC), monitoring performance and monthly reporting and ensuring availability of support
- Manage online product assortment planning, stock, pricing, merchandising and campaign calendar to deliver an excellent customer experience working closely with marketing team
- Work with merchandising team on stock forecast
- Content development & management including localisation of homepage & landing pages liaising with the online flagship & marketing teams (HQ and local markets)
- Collaborate with digital team to define annual E-commerce launch plan and strategies
- Support the Head of E-Commerce in delivering online sales growth through maximising traffic, conversions and ROI via Key activations and promotions rate by working with communication team
- Monitor site analytics and provide monthly / weekly sales & performance reports to improve performance and drive all online activity decision-making for the website
- Roll-out both global and local E-commerce initiatives and conduct UAT liaising with 3rd party development agencies
- Monitor competitor activity, identifying trading opportunities where a market can maximise on sales
- Business
- KPI, report set up and follow up
- Required experience:
- 3+ years of experience in E-Commerce ideally with a proven success experience in building e-Commerce business via various channels such as DTC, phone sales is a plus.
- Experience in using relevant tools will be a plus (Salesforce Commerce Cloud, Google Analytics, GTM, GMB, Data Studio, JIRA, Microsoft Excel) - Paid digital advertising experience is a plus
Technical skills / abilities:

- Digital savvy and can think out of the box. - Strong leadership & communication skills - Ability to work and grow in a complex and multicultural environment - Analytical mind, to be able to increase E-Commerce sales by proposing a strong strategy Strong passion for web, mobile, technologies to create an exceptional customer experience - Strong business sense, and at the same time, good technical sensibility and understanding - Solid project management skills- Capacity of planning, monitoring and reaching goals
- Very good knowledge of MS Office (Word, Excel & PowerPoint)
- Direct experience in web development or knowledge of any programming languages would be a plus
- Knowledge of the luxury industry would be a plus
- Language skills- Excellent knowledge of English (written and spoken)
- Fluency in Arabic required
- French is an advantage
- Personal skills- Presentable & client oriented
- Focused, target oriented, & organized with a high attention to detail
- Ability to multi task and work in a fast pace environment
- Proactive approach
- Ability to enthuse people from various background and make them follow you
- Operational skills and “hands-on” mentality - Organised individual with excellent verbal and written skills- Team player
- Capacity to travel

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