Hospital Delegate Services
7 months ago
Role Purpose:
Key Accountabilities:
1. High level of customer service and professionalism
- Follow customer service procedures as outlined in the manual to comply with the department’s procedures and standards
- Follow up on all customer requests such as but not limited to admission, medication, lab, radiology, etc.
- Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on it’s provider and proceed general queries with confidence at all times
- Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with mínimal intervention of team leaders.
2. Team Support
- Work effectively both individually and as part of a team to achieve both individual and department goals and objectives
- Strive consistently to promote a positive team spirit
- Contribute to the team positively
3. Providers' compliance
- Ensure that the hospital is compliant with the agreed upon standards of service with our company and that they always deliver such standards to the members.
- Ensure that the hospital is utilizing the swipe card and fingerprint machines in addition to the website and any of the technical services linked to our company.
- Play a support role for the hospital staff and enable coaching and training on BUPA services to the hospital staff
4. Complaints management
- Solve the customer complaints without the need of further escalations
- Ensure the proper follow up of the recovery plan
- Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions
5. Relationship building
- To establish excellent relationships with the providers insurance directors
- To conduct regular visits to the frontliners at the point of service & to listen to their concerns and feedback
- To co-ordinate with provider relation on a recognition mechanism for the providers
- To ensure that the image of the providers in front of the customers is strengthened giving further boost to the partnership framework
6. Professional appearance and commitment
- To ensure the office, customer area and their personal appearance is at the highest level of cleanliness, order and professional look.
**Skills**:
- Customer service, front desk
- Multi-cultural with interpersonal and communication skills, excellent planning
- Commercial skills in combination with service focused mindset
-
Senior Fs Resource Delegations and Admin Team Lead
7 months ago
Hofuf, Saudi Arabia Siemens Energy Full time**A Snapshot of Your Day** As a Senior Team Lead for Field Service Resources delegation and Admin works, you will be responsible on leading back-office administration team in Service Operations Department to supervise administrative team of FS Service Operations Department including Resource Management (Dispatch & Resource allocation including Mob &...
-
Medical Delegate
3 days ago
Hofuf, Saudi Arabia Nestle Full timeNestlé Nutrition, a global company in the Nestlé Group, helps to enhance peoples’ lives through science-based nutrition products and services for consumer groups with specific nutritional needs. Our brands include Nestlé and Gerber maternal and infant nutrition, PowerBar and Musashi performance nutrition and Jenny Craig weight management. **Position...
-
Food and Beverage Supervisor
9 months ago
Hofuf, Saudi Arabia Hilton Full timeA Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met. **What will I be doing?** As a Food and Beverage Supervisor, you are responsible for supervising operations of Food and Beverage outlets...
-
Food and Beverage Supervisor
9 months ago
Hofuf, Saudi Arabia Hilton Full timeFood and Beverage Supervisor A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met. **What will I be doing?** As a Food and Beverage Supervisor, you are responsible for supervising operations...
-
Director of Entertainment and Hospitality
7 months ago
Hofuf, Saudi Arabia EXP Arabia LLC Full timeAt EXP, we’re driven to provide innovative solutions for the world’s built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world’s most complex challenges. Here, you join a team that leverages differences, harnesses...
-
Associate Consultant
7 months ago
Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full timeAssociate Consultant**Basic Function**: Provide high standard, cost effective, attending and consulting care in the respective specialty to JHAH eligible recipients. Carry out duties within the area of expertise and competence approved by the hospital Credential & Privileging Authority. **Scope**: Participate in and attends service clinical,...
-
General Surgeon
7 months ago
Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full timeGeneral Surgeon**Basic Function**: Provide high standard, cost effective, attending and consulting General Surgical care to JHAH eligible recipients. Carry out duties within the area of expertise and competence approved by the hospital Credential & Privileging Authority. **Scope**: Attend service clinical and educational rounds including morning reports...
-
Room Service Manager
9 months ago
Hofuf, Saudi Arabia Hilton Full timeRoom Service Manager A Room Service Manager is responsible for managing room service operations to deliver an excellent Guest and Member experience while training staff, optimising sales, and controlling costs. **What will I be doing?** As a Room Service Manager, you will be responsible for managing room service operations to deliver an excellent Guest...
-
Room Service Manager
9 months ago
Hofuf, Saudi Arabia Hilton Full timeA Room Service Manager is responsible for managing room service operations to deliver an excellent Guest and Member experience while training staff, optimising sales, and controlling costs. **What will I be doing?** As a Room Service Manager, you will be responsible for managing room service operations to deliver an excellent Guest and Member experience. A...
-
Senior Rehabilitation Therapist Assistnt
7 months ago
Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full timeSenior Rehabilitation Therapist Assistnt**Job Code**: 30000843 **Basic Function**: Senior Rehabilitation Therapist Assistant provides a complex range of prescribed/delegated treatment to challenging patients with physical, cognitive or psychological limitations arising from diseases, injury or conditions occurring throughout the life span thus helping the...
-
Health Representative
1 week ago
Hofuf, Saudi Arabia Pfizer Full timeJob Purpose: The Health Representative is responsible for maximizing the awareness and market share of Hospital Category products through the different sales & promotion activities within Eastern Zone. Key Accountabilities: - Visiting physicians to help them manage their patient’s disease using Pfizer products. - Distribute knowledge using guidelines...
-
Patient Services Advisor
7 months ago
Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full timePatient Services Advisor**Job Code**: 30000948 **Basic Function**: **Scope**: A Medical Liaison Applicant will be required to assisting Saudi Aramco Personnel, Government and Private Organization, Ex-employees and non-employee regarding medical related items/issues. Receives referrals from JHAH management offices, Ministry of Health and Private Hospital,...
-
Service Supervisor
7 months ago
Hofuf, Saudi Arabia Eram Talent Full timeFood Service Supervisor Responsibilities and Duties - Assist all food service employees and provide necessary training to employees in this connection. - Implement all processes, recommend enhancement of supply ordering functionality and check timeframe and maintain attendance sheet for payroll. - Coordinate with the Unit Manager/Assistant Manager for all...
-
Infection Prevention Practitioner
7 months ago
Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full timeInfection Prevention Practitioner**Job Code**: 30001452 **Basic Function**: The Infection Prevention Practitioner works at a section level of Johns Hopkins Aramco Hospital (JHAH) facilities (inpatient, outpatient, medical designated facilities / miscellaneous) and interfaces with IPC Practitioners to lead related initiatives for surveillance of hospital...
-
Infection Prevention Practitioner
3 days ago
Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full timeInfection Prevention Practitioner Job Code 30001452 Basic Function The Infection Prevention Practitioner works at a section level of Johns Hopkins Aramco Hospital (JHAH) facilities (inpatient, outpatient, medical designated facilities / miscellaneous) and interfaces with IPC Practitioners to lead related initiatives for surveillance of hospital acquired...
-
Procurement Manager
7 months ago
Hofuf, Saudi Arabia Hot & Cold International Consulting Full timeA Construction Company based in Al Khobar, Saudi Arabia is seeking a Procurement Manager - Liaising with key company employees to determine their product and service needs - Performing all procurement activities including pre-qualification, negotiating supplier agreements, preparation of contracts and tender management - Delegating tasks and supervising the...
-
Soft Service Supervisor
7 months ago
Hofuf, Saudi Arabia NASCOM Full time**Job Purpose**:Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels, hospitals, educational institutions, and similar establishments. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. May purchase housekeeping supplies and...
-
Field Service Engineer
7 days ago
Hofuf, Saudi Arabia Flowserve Corporation Full timeCompany Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...
-
Cardiac Surgeons
7 months ago
Hofuf, Saudi Arabia Solomon Cartwright Full timeWe have very exciting roles for Cardiac Surgeons every sub speciality with our Client in Dammam, They are looking Western Qualified Consultants whom can speak Arabic, this is a essential requirement. You will receive support in this position so that you can succeed and deliver thorough patient care while maintaining your honour and dignity. To deliver a...
-
Field Service Manager
7 months ago
Hofuf, Saudi Arabia Rawabi Holding Co. Full timeRawabi Holding Company Khobar, Saudi Arabia Posted 6 hours ago Expires in 2 months Strategy Formulation - Develop the strategic objectives & KPIs for the Department as per the Operation Manager’s directions and set the individual objectives for employees under management accordingly. - Aim at achieving the operating results of the Department and ensure...