00s54f - Appl Mgmt Svc del Cons I

7 months ago

Riyadh, Saudi Arabia DXC Technology Full time

**_ Responsibilities: _**
- Incident Management: Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents. Document known errors and work arounds.
- Escalation Management: identify and action escalations in line with defined policy
- Change Management/ Implementation: Under general direction implement changes/solutions to meet customer needs within area of technical responsibility. Understand and escalate scope changes per change control process.
- Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
- Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).
- Customer Relationship Management: Set expectations with customersand/or internal businesses/end users within defined parameters.
- Teamwork: Work as part of a team, which may be virtual and/or global.
- Contract Knowledge: Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.
- Capacity and Performance Monitor performance checkpoints.
- Business Continuity Responsible for executing recovery actions.

**_ Education and Experience Required: _**
- Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level certification(s) in work field.
- Typically 0-2 years of relevant experience with Bachelor's degree, or 2+ years of relevant experience with 2 year post-high school degree.

**_ Knowledge and Skills: _**
**_Typical skills include:_**
- (developing) General understanding of related technologies.
- (developing) ITIL Process knowledge.
- (developing) Customer Service.

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