Appl Mgmt Svc del Cons

2 weeks ago

Riyadh, Saudi Arabia DXC Technology Full time

**_ Responsibilities: _**
- Incident Management: Resolve single
- Escalation Management: identify, manage, and lead escalations via established processes.
- Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
- Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer needs. May lead or participate in a Change Advisory Board.
- Configuration Management: Oversee configuration management processes, resolve issues, and implement processes to improve efficiencies.
- Quality: May provide feedback/influence change in internal and/or vendor-providedproducts/service offerings.
- Project Management: Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users' areas, including transformation.
- Teamwork: Work as part of a global, and/or multi-functional team. Lead teams which address operational processes and policies in work area. Seen as a resource and may mentor less experienced team members within the team in one or more technical
- /operational policies/standards or business areas. Is a trusted advisor inside and outside the team/technology area.
- Contract Knowledge: Demonstrates comprehensive understanding of contract obligations across business area. Provides guidance to others to meet contract obligations.
- Mentor less-experienced team members on all areas of Applications Management work.
- Capacity and Performance Ensures that the Capacity Management process and working practices are effective and efficient. Evaluates the impact of proposed changes on the capacity design and plan.
- Business Continuity Responsible for activities involving damage assessment, co
- ordination with other recoveryteams, deciding on recovery steps to take, maintaining records, and providing recovery status reports.

**_ Education and Experience Required: _**
- Bachelor's degree in Computer Science, IT Service Management, Engineering, Business, or related field or equivalent work experience. May have Master's degree in related field. Often holds entry-level certification(s) in work field.
- May hold intermediate-level certification(s) in work field. Typically 5+ years of relevant experience.

**_ Knowledge and Skills: _**
**_Typical skills include:_**
- ITIL Intermediate level Certified.
- Knowledge of ISO20000.
- (developing) understanding of other technology sub-areas.
- General understanding of related technologies.
- (strong) Customer Service General Project Management.
- (developing) Influencing Others.
- (developing) Customer/Vendor Management.
- (developing) Business Analysis.
- (developing) General Financial Management.
- Strong communications skills; good presentation skills.
- Client-facing interpersonal skills. Able to lead Applications Management delivery.

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